Customer Experience Associate

7 days ago


Taguig, National Capital Region, Philippines J&B Services Full time

About J&B Services:

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We are a leading provider of Customer Experience (CX) Solutions and Services, committed to delivering exceptional support to our clients.

Job Summary:

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The Chat Sales Specialist will be responsible for engaging with customers via chat, providing information, and identifying sales opportunities. They will work collaboratively with cross-functional teams to deliver an outstanding customer experience.

Responsibilities:

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  1. Customer Engagement: Engage with customers via chat to provide accurate and timely responses to their queries.
  2. Sales Opportunities: Effectively identify sales opportunities and collaborate with the team to close deals.
  3. Product Knowledge: Maintain strong knowledge of products and company policies to ensure seamless customer interactions.
  4. Team Collaboration: Collaborate with cross-functional teams to achieve business objectives and deliver exceptional customer experiences.

Required Skills and Qualifications:

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The ideal candidate will have at least 1 year of BPO experience and a high school diploma or equivalent.

Additional Notes:

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This is a great opportunity to join a dynamic team and contribute to delivering exceptional customer experiences.

Working Set-up:

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This position will work on-site, Monday to Friday, with a competitive compensation package.



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