Customer Experience Manager

4 days ago

Pasig, National Capital Region, Philippines beBeeLeader Full time
Team Leader Role

The Team Leader is responsible for providing exceptional customer experiences and leading a team to achieve their goals. The ideal candidate will have strong leadership skills, excellent communication abilities, and the ability to motivate and develop their team members.

Key Responsibilities:

  • Manage day-to-day planning and operations of the team
  • Ensure each team member delivers on Service Level Agreements (SLAs) and achieves Key Performance Indicators (KPIs)
  • Organize and handle team schedules and tasks
  • Train and develop team members through coaching and mentoring
  • Evaluate team strengths and weaknesses
  • Offer solutions for team growth and development
  • Monitor and document team performance
  • Manage issues and provide creative solutions

Requirements:

  • At least two years of relevant Team Leader experience in an outsourcing or similar company, managing a minimum of 10 team members
  • Minimum of two years' experience supporting financial campaigns
  • Excellent verbal and written communication skills
  • Above-average technical know-how
  • Previous experience working in phone, email, and live chat customer support roles
  • Familiarity with e-Commerce, ZenDesk, or other CRM tools
  • Flexibility and willingness to work on different shifts

What We Offer:

We prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community.

Protecting You from Fraud:

We take your security and safety very seriously. During the application and interview process, you will never be asked for payment information or banking information. Be aware that scammers may try to impersonate us to access money or personal information.

How to Identify Recruiting Scams:

TaskUs will never ask for financial information of any kind or for payment of money during the job application process. If you are contacted by a third-party organization claiming to represent TaskUs, be cautious when sharing information.

Benefits and Opportunities:

Our state-of-the-art workspaces, top-notch benefits, and some of the best teammates in the world make TaskUs an attractive place to work. Join us and experience firsthand our dedication to supporting People First.

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