
Customer Relationship Manager
5 days ago
About this role:
- This is a customer-facing position where you will work with clients to address their complex challenges and drive process improvements.
We're looking for an adaptable and process-oriented professional with excellent digital communication skills, adept at establishing quick rapport and situational awareness in customer interactions.
The ideal candidate will be instrumental in the success and retention of our customers, working closely with cross-functional teams to deliver high levels of satisfaction and success in the deployment and overall customer journey phases.
Key responsibilities include leading post-sales activities, acting as the voice of the customer, developing positive relationships, retaining long-term partnerships, and managing customer escalations.
The successful candidate will have 1-5 years of experience in Customer Success, with a passion for providing top-notch account management and excellent time management and organizational skills.
Required Skills and Qualifications:- Experience with telecommunication or SaaS providers
- Excellent digital communication skills
- Able to establish quick rapport and situational awareness in customer interactions
- Strong problem-solving skills and motivation to help others
We offer competitive benefits and perks, alongside a robust training program that helps you reach your full potential. Our exceptional culture ensures every employee feels valued and empowered to contribute to our collective success.
We believe in investing in our people and creating a community of inclusion and an environment free from discrimination or harassment.
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