Metal Cutting Tool Specialist

2 days ago

Paranaque City, Calabarzon, Philippines beBeeCustomerService Full time ₱2,500,000 - ₱5,000,000
Customer Service Excellence

We are seeking a highly skilled Customer Service Representative to deliver exceptional customer service to distributors in our Asia market.

Key Responsibilities:
  • Provide quality customer interactions, respond to customer inquiries, and effectively resolve customer complaints.
  • Process sales orders, manage customer issues, and maintain open communication with internal sales personnel and the Customer Service Manager.
  • Meet established performance metrics and contribute to Accounts Receivable by investigating disputed payments and issuing credit memos as needed.
  • Resolve quote or purchase order discrepancies for all customer orders and oversee Key Accounts.
Ideal Candidate Profile

We are looking for an organized and enthusiastic professional who thrives in a collaborative team environment. You should be skilled at building productive relationships with distributors and become their go-to expert for metal-cutting tool needs.

You hold a Bachelor's Degree or equivalent manufacturing industry experience, along with 3-5 years of customer service experience. Product knowledge and industry experience with metal cutting tools is advantageous but not required.

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