Collections Specialist

24 hours ago


Antipolo City, Calabarzon, Philippines beBeeCollections Full time ₱28,792 - ₱54,948
Collections Specialist Opportunity

Job Summary:

We are seeking a Collections Specialist to join our team. The ideal candidate will have a strong background in collections and excellent communication skills.

  • Key Responsibilities:
    • Call Execution (Primary):
      • Maintain high right-party contact (RPC) and promise-to-pay (PTP) conversion.
      • Negotiate payments, payment plans, and settlements; secure same-day collections when possible.
      • Handle objections and resolve disputes (short-pays, missing POs, warranty/return questions, service quality issues).
    • Collections Strategy & Ownership:
      • Owning the A/R aging pipeline (30/60/90+), prioritize accounts, and drive a disciplined dunning cadence (calls/SMS/email/letters).
      • Escalate appropriately (credit holds, lien/notice options where applicable, small-claims recommendations).
      • Build weekly/monthly plans to hit cash targets and reduce DSO; present strategy and results to leadership.
    • Customer Service & Upsell (Secondary):
      • Provide friendly, solutions-oriented service; identify and close or hand off simple upsells without distracting from collection goals.
    • Cross-Functional Coordination:
      • Partner with Dispatch/Service, Install, and Accounting to resolve ticket discrepancies, missing work orders, and billing errors.
      • Document every interaction with precise call dispositions, notes, and next actions.
    • Reporting & Compliance:
      • Produce concise daily/weekly dashboards and a month-end summary (cash collected vs target, PTP conversion, aging movement, root causes).
      • Follow applicable laws and company policies (e.g., consent/TCPA considerations, state collection rules for any consumer accounts).
    • Success Metrics (KPIs):
      • Monthly Cash Collections vs Target (hit or exceed target consistently).
      • Supporting indicators:
        • 50+ calls/day with strong talk time and RPC rate
        • PTP conversion and PTP kept rates
        • Aging reduction (60+/90+ buckets) & DSO improvement
        • Dispute cycle time (opened → resolved)
        • Call quality and documentation completeness
    • Requirements:
      • Voice & Communication: Clear, neutral American accent; confident phone presence; empathetic yet firm negotiation style.
      • Collections Expertise: Fluent in collections terminology and levers (A/R aging, DSO, RPC/PTP, dunning cadence, payment plans, short-pay, credit memos, chargebacks/disputes, settlements, escalations, lien/notice options where applicable).
      • HVAC/Field Service Context (nice to have): Familiar with service tickets, work orders, POs, install vs service billing, warranty/recall workflows.
      • Objection Handling: Proven track record turning


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