Collections Manager

1 day ago

Lipa City, Calabarzon, Philippines beBeeCollections Full time ₱1,200,000 - ₱1,500,000
Collections Specialist Opportunity

Join a dynamic team as a Collections Specialist, responsible for managing end-to-end collections efforts. This is a high-volume role that requires strong communication and negotiation skills to collect outstanding invoices while providing excellent customer service.

About the Role

We're seeking a skilled professional to own our collections pipeline, build and execute a strategy to drive cash flow, and present performance insights directly to senior leadership.

You will operate independently, develop and implement a collections plan, and analyze data to identify trends and areas for improvement.

Key Responsibilities:
  • Call Execution:
    • Maintain a high call volume via RingCentral, prioritizing right-party contact and promise-to-pay conversion.
    • Negotiate payments, payment plans, and settlements, securing same-day collections when possible.
    • Handle objections and resolve disputes, escalating appropriately where necessary.
  • Collections Strategy & Ownership:
    • Manage the A/R aging pipeline, prioritize accounts, and drive a disciplined dunning cadence.
    • Develop weekly/monthly plans to hit cash targets and reduce Days Sales Outstanding (DSO).
    • Present strategy and results to senior leadership.
  • Customer Service & Upsell:
    • Provide friendly, solutions-oriented service, identifying and closing or handing off simple upsells without distracting from collection goals.
  • Cross-Functional Coordination:
    • Partner with Dispatch/Service, Install, and Accounting to resolve ticket discrepancies and billing errors.
  • Reporting & Compliance:
    • Produce daily/weekly dashboards and a month-end summary, analyzing cash collected vs target, PT P conversion, aging movement, and root causes.
Success Metrics (KPIs)
  • Primary KPI: Monthly Cash Collections vs Target.
  • Supporting indicators:
    • High call volume with strong talk time and RPC rate.
    • PTP conversion and PTP kept rates.
    • Aging reduction and DSO improvement.
    • Dispute cycle time.
    • Call quality and documentation completeness.
Requirements
  • Voice & Communication: Clear, neutral American accent; confident phone presence; empathetic yet firm negotiation style.
  • Collections Expertise: Fluent in collections terminology and levers, including A/R aging, DSO, RPC/PTP, dunning cadence, payment plans, short-pay, credit memos, chargebacks/disputes, settlements, escalations, lien/notice options.
  • HVAC/Field Service Context: Familiarity with service tickets, work orders, POs, install vs service billing, warranty/recall workflows.
  • Objection Handling: Proven track record turning

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