Expert Customer Support Representative

2 days ago

Cavite City, Calabarzon, Philippines beBeeCustomerExperience Full time ₱35,000 - ₱45,000
Customer Experience Expert

We are seeking a highly skilled and dynamic Customer Experience Expert to join our team. This is a 6-month fellowship opportunity to support customers via direct chat or phone, responding to all messages within the set Service Level Agreement (SLA). The successful candidate will play a key role in adhering to customer inquiries based on urgency and complexity, actively engaging with new customers to facilitate their onboarding process and offering comprehensive solutions to their queries.

  • Maintain detailed customer records using our CRM system.
  • Prioritize responses to tickets accordingly based on urgency, level of support needed, and complexity.
  • Follow up on all voicemail or missed chats within 24 hours.

The ideal candidate should have great decision-making skills and judgment, experience with CRM/account management software, and be dependable. Strong communication skills are also essential for communicating complex information in a user-friendly manner. Problem-solving skills and empathy towards users are also required to deliver an excellent customer experience.

Requirements
  • Relevant Experience: 1-2 years of Customer Service experience.
  • Conflict Resolution Experience: Previous experience in effectively resolving customer disputes and conflicts while maintaining a positive customer relationship.
  • Team Player: Collaborative mindset with the ability to work effectively in a team, supporting colleagues and contributing to a harmonious work environment.

This is a fantastic opportunity to join a global team and contribute to making a positive impact on our customers' lives. If you are passionate about delivering exceptional customer experiences and have the necessary skills and qualifications, we encourage you to apply for this exciting opportunity.

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