Chargeback Analyst
6 days ago
Position Title: E-Commerce Chargeback & Fraud Analyst
Main Purpose of the Role: The E-Commerce Chargeback & Fraud Analyst is responsible for managing and resolving chargebacks, maintaining accurate reporting procedures, and facilitating efficient communication across teams. This role also involves daily monitoring of e-commerce sales data to identify patterns of fraud, credit card misuse, and other suspicious activity.
Key Responsibilities:
Monitor and respond to chargeback disputes in a timely and accurate manner
Review daily e-commerce sales orders and customer accounts to detect potential fraud
Identify and investigate trends or patterns related to fraudulent activity or credit card misuse
Maintain detailed records and reports of disputes and fraud cases
Perform administrative tasks such as filing, data entry, and email follow-ups as needed
Collaborate with internal teams to ensure alignment and timely resolution of issues
Core Competencies:
Exceptional attention to detail and accuracy
Strong multitasking skills in a fast-paced, high-volume environment
Quick information processing and decision-making ability
Excellent written communication and documentation skills
Critical thinking and problem-solving mindset
Team-oriented with a proactive and adaptable approach
Minimum Qualifications:
Bachelor's degree in Economics or a related field
Basic proficiency in Microsoft Word and Excel
Familiarity with e-commerce platforms and electronic payment systems
Understanding of industry regulations and fraud prevention standards (preferred but not required)
Preferred Qualifications:
1–2 years of experience in e-commerce, fraud detection, or risk operations
Prior exposure to chargeback resolution or credit card industry practices
Strong verbal and written communication skills
Experience working in a corporate or cross-functional team environment
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