Customer Service Representative Opportunity

17 hours ago

Province of Palawan, Mimaropa, Philippines beBeeCustomerService Full time ₱300,000 - ₱600,000

Customer Service Representative Opportunity

We are seeking a skilled and empathetic Customer Service Representative to join our team. As a key member of our customer-facing unit, you will be responsible for providing timely and effective solutions to customers via phone, email, and chat.

Main Responsibilities:
  • Customer Support: Answer customer inquiries over the phone and communicate effectively in writing, demonstrating empathy and understanding.
  • Issue Resolution: Diagnose and resolve customer issues via phone, email, and chat, providing timely and efficient solutions.
  • Communication Skills: Communicate effectively with customers via phone, chat, and email, ensuring seamless interactions.
  • Collaboration: Collaborate with peers and managers to achieve shared goals and objectives.
Required Skills and Qualifications:
  • English Fluency: Fluency in English, both spoken and written communication.
  • Personal Integrity: Personal integrity and conscientiousness in all aspects of work.
  • Results-Driven Approach: Strong focus on task completion, results-driven approach, and strategic goals.
  • Team Player: Team player with excellent collaboration and communication skills.
  • Continuous Learning: Continuous learner with a willingness to adapt and grow.
  • Familiarity with G-suites: Familiarity with G-suites (Google Docs, Gmail, Google Meet, Calendar, etc.).
  • Laptop Ownership: Possession of a personal laptop.
  • Remote Work Capability: Able to work from home with some flexibility.
  • Growth Mindset: Part of an international team that values growth mindset and coaching.
  • Client Expectations: Exposure to high-standard clients with excellence expectations.
  • Adaptability: Adaptable and resilient in a fast-growing industry and company.
  • New Graduate Friendly: Fresh graduates welcome to apply.
  • Work Hours: This is a full-time role with 44 hours per week.

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