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Customer Support Representative

2 weeks ago

Quezon City, National Capital Region, Philippines J-K Network Services Full time
About J-K Network Services

J-K Network Services has been a leader in the Philippines for over 30 years, serving business and institutional clients across nearly 30 markets globally. We pride ourselves on delivering exceptional customer experiences while adhering to strict banking regulations.

Job Title: Customer Service Specialist (Hybrid Work Setup)

We are seeking highly skilled individuals to join our team as Customer Service Specialists. As a key member of our commercial banking team, you will be responsible for providing top-notch customer care and tailoring solutions to meet the needs of esteemed clients. This role requires strong communication skills, attention to detail, and the ability to work effectively in a fast-paced environment.

Key Responsibilities:
  • Initial point of contact for clients requiring prompt maintenance and servicing across various commercial banking product categories.
  • Collaborate with stakeholders to address client issues and provide tailored solutions.
  • Comply with banking regulations while meeting client needs.

Requirements:

To succeed in this role, you should have at least 2-3 years of call center experience, be open to working in a shifting schedule, and be willing to attend face-to-face interviews when requested. Additionally, you must be amenable to on-site training and able to adapt to new situations quickly.

Benefits:

We offer a comprehensive benefits package, including HMO coverage for up to 2 dependents, retirement plan, medical reimbursement, insurance coverage, and 30 leave credits per year. Join our team and take advantage of these perks while growing your career in the commercial banking industry.