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Help Desk Specialist
OverviewA leading provider of customer service and technical support solutions is seeking a skilled Help Desk Specialist to provide high-quality technical assistance via phone, email, and chat.
Key Responsibilities- Respond to IT-related queries with accuracy and efficiency
- Troubleshoot hardware, software, and network issues for end-users
- Log, track, and escalate tickets using industry-standard ITSM tools
- Reset passwords and manage user access requests
- High school diploma or equivalent required; bachelor's degree preferred
- At least one year of experience in BPO or technical account management
- Proven track record of resolving complex technical issues
The successful candidate will possess excellent communication skills, a strong analytical mindset, and the ability to work effectively in a fast-paced environment. If you are a motivated and detail-oriented individual looking for a challenging role that aligns with your technical expertise, please submit your application.
