Technical Support Professional

2 weeks ago

Quezon City, National Capital Region, Philippines beBeeSupport Full time ₱2,500,000 - ₱3,500,000
Job Overview

As a Technical Support Professional, you will be the primary point of contact for customers encountering technical issues.

Your key focus will be on delivering swift issue resolution, exceptional customer interactions, and escalating complex problems to the relevant teams.

  • Provide frontline support via chat, phone, and tickets for basic technical queries.
  • Troubleshoot and resolve routine customer problems efficiently and professionally.
  • Accurately document support interactions in the ticketing system.
  • Escalate unresolved or complex issues to senior support specialists or engineering teams.
  • Maintain a high level of customer satisfaction through courteous communication.
Key Qualifications:
  • 1-2 years experience in a technical/customer support role.
  • Strong written and verbal communication skills.
  • Familiarity with helpdesk or ticketing systems (e.g. Freshdesk, Zendesk).
  • Excellent problem-solving and critical thinking skills.
  • Ability to work under pressure in a fast-paced environment.
  • Customer-centric mindset with attention to detail.
Core Responsibilities:

Develop in-depth knowledge of products/platforms to provide effective support to users.

Collaborate closely with cross-functional teams to resolve customer issues effectively.

Required Skills:

Experienced professionals should possess strong analytical and communication skills, as well as excellent problem-solving abilities.

Preferred Attributes:

Able to adapt quickly to new products and technologies, with a strong focus on customer satisfaction.

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