Customer Support Expert

3 days ago

Manila, National Capital Region, Philippines beBeeTechnical Full time ₱3,000 - ₱4,500

About the Role

We are looking for a highly skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing expert support on web hosting products, troubleshooting technical challenges via live chat and tickets, and simplifying technical issues into actionable steps that customers can follow.

This role requires expertise in providing customer-centric solutions, resolving complex technical problems, and escalating issues when necessary. You will also contribute to enhancing the customer experience based on evolving customer needs and organizational requirements.

You will need to have strong communication skills, both written and verbal, to effectively interact with customers and internal stakeholders. Additionally, you should have a flexible work schedule to accommodate varying time zones and rotation-based availability.

We provide comprehensive guidance on Hostinger culture, products, and CS operations. You will require a reliable high-speed internet connection to perform your duties. We encourage continuous learning and professional growth through 3-week training programs, access to platforms like Reforge and Scribd, and opportunities for internal mobility.

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