IT Support Expert

2 days ago

Manila, National Capital Region, Philippines beBeeSupport Full time ₱36,000 - ₱48,000
About the Role

We're looking for an IT support expert to join our team. As a key member, you'll provide top-notch support on various products, troubleshoot technical challenges, and simplify complex issues into actionable steps.

Your Responsibilities:

  • Deliver exceptional support via live chat and tickets to meet customer expectations.
  • Contribute to projects that enhance the customer experience based on evolving needs.
  • Enhance AI-powered tools to deliver smarter support.
  • Stay updated on product updates, services, and technologies to assist customers effectively.
  • Identify and implement improvements to your work, team, and department.

Key Requirements:

  • Fluent English written and spoken.
  • Experience in customer support in tech or SaaS environments.
  • Exceptional communication skills and understanding of technology concepts.

What Sets You Apart:

  • Advanced knowledge of technologies, server management, and performance optimization.
  • Proficiency with platforms, control panels, email services, and customer support platforms.

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