Support Expert

2 days ago

Manila, National Capital Region, Philippines beBeeSupport Full time ₱300,000 - ₱500,000

Job Title: Support Expert

Key Responsibilities:
  • Engage with customers to address queries and provide solutions.
  • Follow up with customers to ensure full resolution of issues.
  • Analyze customer complaints to identify trends and areas for improvement.
  • Utilize knowledge base information to answer customer inquiries and escalate complex issues to supervisors when necessary.
Requirements:
  • 1st year completed in college or higher with no back subjects.
  • High School Graduate or Senior High School Graduate with minimum 4 years BPO working experience.
  • Strong communication skills.
  • Ability to work onsite at our office location.
  • Flexibility to work on night shifts, shifting schedules, weekends, and holidays.
Why Work with Us:
  • Quarterly performance bonus.
  • 24 annual leave days.
  • Competitive health insurance and life insurance for employees and dependents.
  • Opportunities for career growth and professional development.
  • Balanced work-life harmony.
  • Regular training and development programs.
  • Emphasis on diversity and inclusion.
  • Certified great place to work.

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