E-Commerce Support Expert

1 day ago


Manila, National Capital Region, Philippines beBeeCustomerSupport Full time $60,000 - $80,000

Job Title: E-Commerce Support Expert

About This Role:

This position involves assisting e-commerce clients in understanding and utilizing our testing platform. Key responsibilities include delivering exceptional customer service, troubleshooting technical issues, and becoming a product expert to answer questions quickly and accurately.

Key Responsibilities:
  • Deliver outstanding customer service through prompt responses to merchant inquiries.
  • Troubleshoot complex technical issues and offer solutions or escalate when needed.
  • Become a subject matter expert on our products to answer customer questions efficiently.
  • Manage multiple conversations simultaneously and ensure all tickets are resolved in a timely manner.
  • Collaborate with internal teams on complex issues and share insights on support trends with other departments.
  • Contribute to knowledge-sharing initiatives within the company.
Requirements:
  • Proven experience in merchant support, customer support, or a related field is required.
  • Experience in e-commerce, SaaS, or analytics is highly valued.
  • Excellent communication and problem-solving skills are essential for success in this role.
  • Able to think critically and help customers effectively.
  • Familiarity with business intelligence tools like Tableau, Looker, SQL, or BI platforms is a plus.


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