Client Support Specialist

3 days ago

Cavite City, Calabarzon, Philippines beBeeCase Full time $1,700 - $2,200
Case Manager Role

We are seeking a dedicated Case Manager to join our team. The ideal candidate will have experience in behavioral health, social services, or case management and be proficient in Google Workspace and/or Microsoft Office.

The Case Manager will provide remote support to clients across all stages of treatment, including intake, active care coordination, appointment scheduling, and discharge planning. This role requires strong written and verbal communication skills, with the ability to work independently and as part of an interdisciplinary team.

Key Responsibilities:

  • Serve as the primary point of contact for assigned outpatient clients and their families to support non-clinical needs and enhance treatment outcomes.
  • Coordinate all in-person and virtual therapy and psychiatric appointments, including proactive communication with providers to determine frequency of services and with clients to confirm attendance.
  • Document all appointments and ensure accurate calendar management across clinical schedules.
  • Track and report no-shows, cancelations, and reschedules; notify Finance of applicable no-show charges for billing.
  • Monitor client participation in scheduled services and follow up on attendance, engagement, and any missed appointments.
  • Coordinate client intakes and discharges, ensuring accurate and timely completion of all required documentation.
  • Identify barriers and needs across housing, education, transportation, healthcare, legal services, and other social determinants of health, and provide linkage to appropriate resources.
  • Maintain ongoing communication and documentation regarding care coordination efforts, referrals, and community partnerships.
  • Actively participate in interdisciplinary team meetings to review and support treatment plan goals.
  • Escalate any urgent or critical issues (e.g., safety concerns, sudden disengagement, or emergent needs) to the Clinical Director immediately.
  • Uphold professional ethics and confidentiality standards in all communications and records.
  • Utilize electronic systems (EMR, CRM, communication platforms) to track and report all client-related activities.

Requirements:

  • 2+ years of experience in behavioral health, social services, or case management
  • Strong written and verbal communication skills
  • Proficiency in Google Workspace and/or Microsoft Office
  • Reliable high-speed internet and ability to work from a secure remote location
  • Ability to obtain a Level One Fingerprint Clearance Card

Preferred Qualifications:

  • Associate's or Bachelor's degree in Social Work, Psychology, or related field
  • Experience working with adolescents and families
  • Knowledge of Medicaid, state behavioral health systems, and community-based services in Arizona

This is a 100% Remote job offering flexible work arrangements. We offer competitive compensation and opportunities for growth and development.

Seniority level: Mid-Senior level

Employment type: Full-time

Job function: Administrative

Industry: Medical Practices

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