Client Service Specialist

2 days ago

Cavite City, Calabarzon, Philippines beBeeSkillful Full time ₱800,000 - ₱1,000,000

Our company is seeking a highly skilled and customer-focused Client Service Specialist to join our team.

Key Responsibilities:
  • Customer Interaction: Respond promptly to client inquiries across multiple channels, ensuring timely resolution and maintaining a high level of service quality.
  • Live Chat Management: Manage daily live chat conversations with online clients, upholding exceptional service standards and providing accurate information.
  • Social Media Engagement: Monitor and manage social media platforms, responding to comments and messages in a timely manner and ensuring consistent communication.
  • Escalation Procedure: Act as the primary point of contact for client concerns requiring escalation, consulting with colleagues to ensure efficient resolution.
  • Record Keeping: Maintain accurate records of all client interactions and update relevant stakeholders on outcomes.
Requirements:
  • Bachelor's degree in business or a related field.
  • Experience in a similar position within a related industry.
  • Intermediate to advanced Microsoft Excel skills.
  • Strong organizational skills and attention to detail.
  • Ability to manage competing priorities in a fast-paced environment.
  • Strong verbal and written communication skills.
What We Offer:

We provide a dynamic and supportive work environment that fosters growth and development. Our team members enjoy competitive compensation packages, opportunities for professional advancement, and access to ongoing training and education.

About Us:

Our company is dedicated to delivering exceptional service to our clients and exceeding their expectations. We are committed to building long-term relationships based on trust, respect, and open communication.

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