Client Support Ambassador

1 day ago

Cavite City, Calabarzon, Philippines beBeeCustomer Full time ₱1,800,000 - ₱3,000,000
Job Overview

The Customer Experience Advocate delivers top-notch support to clients, fostering a positive relationship and ensuring customer satisfaction.

Key Responsibilities:
  • Respond promptly and efficiently to client inquiries via phone, email, or chat software.
  • Address client concerns with professionalism, prioritizing their needs and expectations.
  • Collaborate with internal teams to resolve complex technical issues.
  • Identify areas for process improvement and efficiency in support procedures.
  • Work closely with team members to enhance existing processes.
  • Maintain accurate records of client interactions, technical issues, and resolutions.
  • Contribute to the development of knowledge base articles and support documentation.
  • Communicate effectively with clients to understand their requirements.
  • Provide regular updates and feedback to clients regarding issue resolution.
Requirements:
  • Professional English fluency.
  • Experience using CRM software.
  • Minimum 3 years of experience in customer support.
  • Strong organizational and multitasking abilities.
  • Excellent communication and interpersonal skills.
  • Ability to work independently, prioritize tasks, and manage multiple issues simultaneously.
Working Conditions:

This role may require occasional evening or weekend work to accommodate different time zones or meet project deadlines.

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