Platform Client Support Specialist

3 days ago

Cavite City, Calabarzon, Philippines beBeeCustomerSuccess Full time ₱3,000,000 - ₱4,500,000

Job Title: Customer Success Representative

Role: Full-time, 40 hours per week, Remote Work

Job Overview:

We are seeking an experienced and customer-focused professional to join our team in supporting the success of clients on our purchasing platform. The ideal candidate will have a keen eye for detail, excellent communication skills, and a strong drive to help clients achieve their goals.

Responsibilities:

  • Proactively engage with clients across a diverse portfolio to ensure they are fully functional on our platform.
  • Manage communications and account needs for lower-tier and less complex accounts, ensuring each client feels supported and fully operational on the platform.
  • Support onboarding for new clients, including account setup, delivering introductory training, and addressing initial troubleshooting inquiries.
  • Collaborate with Customer Success Managers (CSMs) to support day-to-day account activities such as user outreach, growing share of wallet, capturing client feedback for platform improvements, and addressing client needs.
  • Monitor platform usage to identify any issues or improvement opportunities, working closely with CSMs to address these and promote client engagement.
  • Assist in creating quarterly business review (QBR) presentations by developing decks highlighting client health/engagement scores, emerging trends, and the value clients gain from our platform.
  • Serve as an initial point of contact for client inquiries, escalating complex issues to CSMs or other teams as necessary to ensure timely and effective resolution.

Requirements:

  • Proven experience in customer support, account management, or a similar role.
  • Strong organizational skills with a detail-oriented approach.
  • Excellent communication and interpersonal skills, especially for remote interaction with diverse clients.
  • Proficiency with CRM software and Google Workspace, and Microsoft Office.
  • Familiarity with data analysis tools is a plus.
  • Ability to work collaboratively in a remote, team-oriented environment across time zones.

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