Customer Service Director

5 days ago


Makati City, National Capital Region, Philippines Love, Bonito group Full time

About You:

We are looking for a highly motivated and experienced Retail Supervisor who shares our passion for delivering exceptional customer experiences. If you have a proven track record of success in a retail leadership role, excellent communication skills, and a strong commitment to teamwork, we encourage you to apply.

Key Responsibilities

Your key responsibilities will include:

  • SUPPORTING THE STORE MANAGER IN DAY-TO-DAY LEADERSHIP AND KEY AREAS OF STORE OPERATIONS;
  • OVERSEEING DAILY AND WEEKLY DELIVERABLES SUCH AS THE STORE CHECKLIST AND INVENTORY CHECKLISTS;
  • LEADING STORE SALES PERFORMANCE AND CUSTOMER SERVICE EXCELLENCE IN COLLABORATION WITH THE STORE MANAGER;
  • DELEGATING WORK, ENCOURAGING, AND PROVIDING FEEDBACK TO THE TEAM;
  • COACHING STAFF MEMBERS IN PROVIDING THE BEST GUEST EXPERIENCE AND PLAYING A HANDS-ON ROLE ON THE SALES FLOOR;
  • IMPLEMENTING MEASURES TO AVOID STOCK DAMAGES, THEFT, AND WASTAGE;
  • TRAINING NEW STAFF MEMBERS AND SCHEDULING SHIFTS;
  • ENSURING A SEAMLESS SHOPPING EXPERIENCE AND GUARANTEEING ALL MERCHANDISE IS AVAILABLE IN ALL COLORS, SIZES, AND QUANTITIES ON THE FLOOR;
  • RECEIVING AND PROCESSING NEW STOCK, REPLENISHMENTS, RETURNS, DAMAGES, AND TRANSFERS, AS WELL AS SUPPORTING ALL STOCK-TAKE EXERCISES;
  • CASHIERING DUTIES USING THE POS SYSTEM TO PROCESS PAYMENTS AND CLOSE ACCOUNTS FOR THE CLOSING SHIFT;
  • PROMOTING FIRST-CLASS SERVICE EXCELLENCE AND CUSTOMER EXPERIENCE AT ALL TIMES;
  • BEING A CUSTOMER EXPERIENCE CHAMPION, INCLUDING SPEAKING TO GUESTS AND OFFERING ADVICE ON COLOR, FIT, AND SILHOUETTE TO BEST SUIT THEIR NEEDS.


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