Customer Service Director
4 days ago
At Elite Headhunting, we are seeking an experienced Customer Service Director to oversee our ecommerce customer service operations. The ideal candidate will have a strong background in managing customer-facing teams and a passion for delivering exceptional results.
Main Responsibilities:- Lead a team of ecommerce chat agents and provide guidance on handling customer inquiries, resolving issues, and processing returns/refunds.
- Develop and implement processes to improve service center efficiency, including monitoring performance metrics and identifying areas for improvement.
- Collaborate with cross-functional teams to ensure seamless integration of customer service with other business functions.
- Previous experience in customer service or a similar role in a fast-paced environment.
- Strong leadership and communication skills, with the ability to motivate and guide a team.
- Excellent problem-solving skills, with the ability to analyze complex issues and develop effective solutions.
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Sr. Client Services Director
3 weeks ago
Quezon City, National Capital Region, Philippines Manpower Core Group Inc. Full timeThe Client Services Director to support our team in Commonwealth Ave., Quezon City. In this role,you'll be working with the Senior Director for Operations, handling Client Relationship Management. You will ensure that our client(s) are provided with excellent customer service.As a Client Services Director you will: Serve as the "Point of Contact" for our...
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Director of Customer Service Excellence
4 days ago
Quezon City, National Capital Region, Philippines Manpower Core Group Inc. Full timeJob OverviewThe Senior Operations Director will play a key role in driving the success of our call center operations. This individual will be responsible for developing and implementing strategies to improve customer satisfaction, reduce costs, and increase productivity.Responsibilities include:* Developing and implementing call center strategies to improve...
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Customer Service Representative
3 weeks ago
Quezon City, National Capital Region, Philippines Topserve Service Solutions, Inc. Full timeQualification:- College Graduate of any 4-year course- With experience as Customer Service Representative- Female/Male- Computer literate (Excel/MSword)Job Description:• Respond promptly to customer inquiries and concerns via phone, emails, or chat.• Resolve customer issues and complaints effectively and efficiently.• Ensure all documentation...
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Customer Service Representative
4 weeks ago
Quezon City, National Capital Region, Philippines Topserve Service Solutions, Inc. Full timeQualification:- College Graduate of any 4-year course- With experience as Customer Service Representative- Female/Male- Computer literate (Excel/MSword)Job Description:• Respond promptly to customer inquiries and concerns via phone, emails, or chat.• Resolve customer issues and complaints effectively and efficiently.• Ensure all documentation...
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Sr. Client Services Director
8 hours ago
Quezon City, National Capital Region, Philippines ManpowerGroup Full timeThe Client Services Director to support our team in Commonwealth Ave., Quezon City.In this role, you'll be working with the Senior Director for Operations, handling Client Relationship Management.You will ensure that our client(s) are provided with excellent customer service.As a Client Services Director you will:Serve as the Point of Contact for our client...
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Customer Proposition Director
3 days ago
Makati City, National Capital Region, Philippines Sun Life Grepa Financial, Inc. Full timeCustomer Proposition Director - Business Owners/SMEsSun Life Grepa Financial, Inc. is dedicated to delivering exceptional client experiences and driving business growth through innovative customer proposition strategies. As Customer Proposition Director - Business Owners/SMEs, you will play a critical role in achieving this goal.Key responsibilities...
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Customer Success Director
6 days ago
Makati City, National Capital Region, Philippines Trends Group, Inc. Full timeJob Title: Customer Success DirectorTrends Group, Inc. is seeking a highly motivated and experienced Customer Success Director to lead our customer success initiatives.About the Role:This is a senior-level position responsible for driving customer success and promoting loyalty through strategic partnerships.You will work closely with sales teams, delivery...
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Customer Service
2 weeks ago
Makati City, National Capital Region, Philippines TOPSERVE SERVICE SOLUTION, INC. Full timeThis position is responsible in dealing with customers' (internal and external) inquiries, provide cargo status information and maintain effective communication in order to achieve service excellence. B. Job Qualifications:1. College diploma or University degree in business, Customs Administration.2. Experience in the logistics field.3. Computer...
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Financial Services Director
2 days ago
Quezon City, National Capital Region, Philippines The HIRD- Philippines Full timeJob DetailsThe HIRD- Philippines is seeking a Financial Services Director to lead its financial services team. The ideal candidate will have a strong background in collections management and a proven track record of driving performance in a fast-paced environment.The selected individual will oversee daily collection operations, ensuring efficiency and...
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Strategic Client Services Director
7 hours ago
Quezon City, National Capital Region, Philippines ManpowerGroup Full timeAbout the RoleWe are seeking a highly skilled Client Services Director to join our team at ManpowerGroup.In this role, you will be responsible for handling client relationships and ensuring that our clients receive exceptional customer service.Serve as the primary point of contact for our clients.This involves managing client communication through various...
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Director of Actuarial Services
5 days ago
Quezon City, National Capital Region, Philippines Manulife Insurance Malaysia Full timeOpportunity OverviewWe are seeking a highly skilled Actuarial Senior Director to join our MBPS Actuarial Leadership team. The successful candidate will be responsible for directing the activities of 25+ staff across multiple service areas, as well as their own technical accountability. Key responsibilities include:Driving process improvements and best...
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Operations Director
6 days ago
Quezon City, National Capital Region, Philippines Manulife Full timeUnlock Your Potential at ManulifeThe Director for Operations is a key role within our organization, responsible for leading the Operations Team to deliver exceptional customer service and exceed service delivery agreements with various business units. This strategic thought leader creates an environment of high engagement, drives value-added synergies across...
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Brokerage Services Director
4 hours ago
Mandaluyong City, National Capital Region, Philippines Gated Talent Full timeThe Brokerage Services Director will be responsible for overseeing the day-to-day operations of our insurance brokerage, ensuring operational excellence, compliance with industry standards, and delivery of superior customer service.This role involves coordinating with insurers and account officers in the timely resolution of claims, customer...
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Operations Director
8 hours ago
Quezon City, National Capital Region, Philippines Michael Page Full timeLeadership role with a leading F&B brandHigh level of visibility and influenceAbout Our ClientOur client is one of the leading and market-favorite F&B/restaurant brands in the country.Job DescriptionContributes to the overall strategy in all aspects of Business Operations.Develops and controls operational budgets for profitability and resource...
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Healthcare Services Director
3 days ago
Makati City, National Capital Region, Philippines Makati Medical Center Full timeHealthcare Services DirectorAbout the Role:The Healthcare Services Director will play a pivotal role in shaping the overall direction of healthcare services at MakatiMed Wellness Center. This individual must possess exceptional leadership skills, a deep understanding of the healthcare industry, and a passion for delivering high-quality patient care.Main...
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Operations Director
1 week ago
Quezon City, National Capital Region, Philippines Intelassist Full timeJob Description:The Operations Director is responsible for the alignment of customer services, sales and support with evolving customer needs, technological advancements and brand identity. They develop strategies, long-range plans and innovative ideas to enhance customer operations, services, and their quality. They also align resources with business needs...
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Customer Service Manager Lead
4 days ago
Quezon City, National Capital Region, Philippines Manpower Core Group Inc. Full timeAbout the JobWe are seeking a highly skilled and experienced BPO Operations Director to lead our call center team. As a key member of our management team, you will be responsible for planning and implementing call center strategies and operations; improving systems and processes; managing staff.Key Responsibilities:Develop and implement call center...
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Customer Service Coordinator
7 days ago
Mandaluyong City, National Capital Region, Philippines Topserve Service Solutions Inc Full timeAt Topserve Service Solutions Inc, we are seeking a highly skilled and motivated Customer Service Coordinator to join our team. This is an excellent opportunity for individuals who possess exceptional communication skills, attention to detail, and the ability to work in a fast-paced environment.Job Description:We are looking for a professional who can...
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Customer Service Liaison
5 days ago
Mandaluyong City, National Capital Region, Philippines Topserve Service Solutions Inc Full timeJob SummaryTopserve Service Solutions Inc is seeking a highly skilled and detail-oriented Receptionist to join our team. As a Receptionist, you will be responsible for providing exceptional customer service and administrative support to ensure the smooth operation of our office.Key Responsibilities- Provide professional and friendly customer service to...
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Director of Client Relations
4 days ago
Quezon City, National Capital Region, Philippines Manpower Core Group Inc. Full timeJob OverviewAs a key member of our team at Manpower Core Group Inc., you will play a vital role in supporting our operations. This position involves working closely with the Senior Director for Operations to handle Client Relationship Management.Your primary focus will be on ensuring that our clients receive exceptional customer service, fostering strong...