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Customer Success Director
1 week ago
Trends Group, Inc. is seeking a highly motivated and experienced Customer Success Director to lead our customer success initiatives.
About the Role:
- This is a senior-level position responsible for driving customer success and promoting loyalty through strategic partnerships.
- You will work closely with sales teams, delivery teams, partners, and other relevant resources to ensure seamless adoption of subscription services.
- The ideal candidate will have excellent leadership skills, business acumen, and a deep understanding of customer needs.
Key Responsibilities:
- Develop and implement customer success plans and quarterly reports to drive progress towards desired outcomes.
- Conduct regular reviews and collaboration sessions to address any challenges or barriers to adoption.
- Lead cross-functional teams to develop and implement solutions to address customer challenges.
- Measure and report on key performance indicators to drive business growth.
Our Ideal Candidate:
- Must have experience in customer-facing roles with a proven track record of driving growth and success.
- Strong leadership and analytical skills with the ability to identify and address barriers to adoption.
- Excellent communication and interpersonal skills with the ability to build strong relationships with customers and stakeholders.
