Exceptional Customer Experience Specialist

1 week ago

Pagadian, Zamboanga Peninsula, Philippines beBeeCustomerService Full time ₱2,500,000 - ₱3,600,000
Job Description

As a Senior Customer Experience Representative, you will play a key role in delivering exceptional service to our customers. This is an exciting opportunity to join our team and contribute to the growth and success of our business.

The ideal candidate will have a proactive mindset, strong communication skills, and a passion for creating seamless customer experiences. You will work closely with the Customer Experience Supervisor and a team of support agents to ensure every customer interaction is handled with care, professionalism, and a commitment to excellence.

Your primary responsibilities will include managing customer emails and chats in a highly personalized and professional manner, taking ownership of high-impact or sensitive customer escalations, and identifying recurring issues or patterns in customer inquiries.

You will also be responsible for championing customer advocacy by escalating systemic issues and partnering with leadership to drive long-term solutions, contributing ideas on an ongoing basis to improve customer service efficiency and effectiveness, and assisting in filling and maintaining important trackers and reports.

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