VIP Services Director
2 weeks ago
The Casino VIP Director is responsible for overseeing the VIP department, managing high-level client relationships, and implementing strategies to enhance the casino's value proposition for top-tier clients.
Key Responsibilities- Strategic Planning and Execution: Develop and implement the VIP department's business strategy, focusing on maximizing client satisfaction, loyalty, and revenue.
- VIP Client Acquisition and Retention: Collaborate with marketing and sales teams to create and execute strategies for attracting new VIP clientele and retaining existing high-value clients.
- Team Leadership and Development: Lead and manage the VIP team, including VIP Managers, Hosts, and support staff.
- Relationship Management: Cultivate and strengthen relationships with VIP clients, ensuring exceptional, personalized service and prompt issue resolution.
- Event Planning and VIP Experiences: Oversee the planning and execution of exclusive events, tournaments, and promotions tailored to VIP clients.
- Data Analysis and Reporting: Track and analyze VIP segment performance, client behavior, and satisfaction metrics.
- Compliance and Risk Management: Ensure all activities adhere to local gaming regulations, industry standards, and company policies.
Qualifications:
- Education: Bachelor's or Master's degree in Hospitality Management, Business Administration, Marketing, or a related field.
- Experience: Minimum of 8–10 years in Macau VIP services, luxury hospitality, or client relations within the casino or gaming industry, with at least 5 years in a leadership role.
- Skills: Strong leadership and team management skills, strategic thinking, excellent interpersonal and communication skills, and proficiency in VIP programs, CRM systems, and data analysis tools.
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