VIP Services Director

2 weeks ago


Taguig, National Capital Region, Philippines Funtomato Consultancy Full time
Casino VIP Director Job Summary

The Casino VIP Director is responsible for overseeing the VIP department, managing high-level client relationships, and implementing strategies to enhance the casino's value proposition for top-tier clients.

Key Responsibilities
  • Strategic Planning and Execution: Develop and implement the VIP department's business strategy, focusing on maximizing client satisfaction, loyalty, and revenue.
  • VIP Client Acquisition and Retention: Collaborate with marketing and sales teams to create and execute strategies for attracting new VIP clientele and retaining existing high-value clients.
  • Team Leadership and Development: Lead and manage the VIP team, including VIP Managers, Hosts, and support staff.
  • Relationship Management: Cultivate and strengthen relationships with VIP clients, ensuring exceptional, personalized service and prompt issue resolution.
  • Event Planning and VIP Experiences: Oversee the planning and execution of exclusive events, tournaments, and promotions tailored to VIP clients.
  • Data Analysis and Reporting: Track and analyze VIP segment performance, client behavior, and satisfaction metrics.
  • Compliance and Risk Management: Ensure all activities adhere to local gaming regulations, industry standards, and company policies.

Qualifications:

  • Education: Bachelor's or Master's degree in Hospitality Management, Business Administration, Marketing, or a related field.
  • Experience: Minimum of 8–10 years in Macau VIP services, luxury hospitality, or client relations within the casino or gaming industry, with at least 5 years in a leadership role.
  • Skills: Strong leadership and team management skills, strategic thinking, excellent interpersonal and communication skills, and proficiency in VIP programs, CRM systems, and data analysis tools.


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