ServiceNow Customization Expert

1 week ago


Makati City, National Capital Region, Philippines Solid Lyndelle Manpower Services Inc. Full time

**Job Title:** ServiceNow Customization Expert

We are seeking an experienced ServiceNow Customization Expert to join our team at Solid Lyndelle Manpower Services Inc. in the exciting field of IT service management.

This role will be responsible for developing, configuring, and customizing ServiceNow applications and modules, including Incident, Problem, Change, Service Catalog, and CMDB. The ideal candidate will have a strong understanding of technical and functional requirements, as well as experience with workflows, forms, reports, dashboards, and scripts within the ServiceNow platform.

The successful candidate will also have expertise in integrating ServiceNow with third-party applications and systems using REST/SOAP APIs, web services, and other integration methods. Additionally, they will have knowledge of UI Policies, UI Actions, Business Rules, Client Scripts, and Script Includes to optimize user experience and automate processes.

We require a highly skilled professional with 3+ years of experience in ServiceNow administration, who is up-to-date with marketplaces and technology changes relevant to ServiceNow, monitoring tools, and ITIL processes. Experience with JavaScript, XML, HTML, CSS, and web service integrations using REST, SOAP, etc., is essential.

In terms of skills and qualifications, we are looking for someone with a demonstrated ability to work with ServiceNow incident, change, problem, request, CMDB, SPM, service portal, and Knowledge Management applications. Excellent communication skills are also required, as this role involves working closely with stakeholders to deliver high-quality solutions.

We offer a competitive salary of $120,000 per year, commensurate with experience. This full-time position requires a 3-year commitment, and offers a hybrid working setup from Monday to Friday. For complete details, please reach out to our recruiters.

Key Responsibilities:

  • Develop, configure, and customize ServiceNow applications and modules.
  • Work with stakeholders to gather technical and functional requirements.
  • Create and maintain workflows, forms, reports, dashboards, and scripts.
  • Integrate ServiceNow with third-party applications and systems.
  • Implement UI Policies, UI Actions, Business Rules, Client Scripts, and Script Includes.

Requirements:

  • 3+ years of experience in ServiceNow administration.
  • Up-to-date understanding of marketplace and technology changes relevant to ServiceNow.
  • Experience with JavaScript, XML, HTML, CSS, and web service integrations.
  • Demonstrated ability to work with ServiceNow incident, change, problem, request, CMDB, SPM, service portal, and Knowledge Management applications.
  • Excellent communication skills.


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