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Customer Service Expert
2 months ago
Company Overview
">Miranda Global Solution is a leading organization that values customer satisfaction and experience.
">Job Summary
">We are seeking a highly skilled Customer Service Expert to join our team. As a key member of our customer-facing department, you will be responsible for delivering exceptional service to our customers, handling their inquiries, complaints, and issues with professionalism and empathy.
">About the Role
">In this role, you will work closely with internal teams to resolve customer concerns, provide product information, process orders and payments, and maintain accurate records of customer interactions.
">Responsibilities
">- ">
- Answer customer inquiries and provide product information in a timely and accurate manner">
- Resolve customer complaints and de-escalate situations with professionalism and empathy">
- Process customer orders and payments efficiently and accurately">
- Maintain accurate records of customer interactions and account information">
- Make product recommendations based on customer needs and preferences">
- Troubleshoot customer service problems and provide solutions">
Requirements
">To be successful in this role, you will need:
">- ">
- A high school diploma or equivalent">
- Excellent communication and interpersonal skills">
- Ability to work in a fast-paced environment">
- Strong problem-solving and analytical skills">
- Basic computer skills and knowledge of software applications">
- A positive attitude and commitment to providing excellent customer service">
Working Conditions
">This role is a full-time position, working 40 hours per week. You will be required to work flexible hours, including evenings and weekends, to meet business needs.
">Salary Information
">The estimated salary range for this role is $45,000 - $65,000 per year, depending on experience and qualifications.
">Benefits
">We offer a comprehensive benefits package, including medical, dental, and vision insurance, 401(k) matching, paid time off, and opportunities for professional development.
">What We Offer
">At Miranda Global Solution, we value our employees and offer a dynamic work environment, opportunities for growth and development, and a competitive compensation package.
