Service Desk Support Specialist
2 days ago
Strategic Networks Inc. is seeking a highly skilled Service Desk Support Specialist to join our team. As a key member of our IT department, you will be responsible for providing exceptional customer service and technical support to our clients.
Key Responsibilities
- Respond to and resolve IT system problems in a timely and efficient manner.
- Provide follow-up feedback to ensure complete resolution of issues.
- Coordinate the service desk's unified scheduling and transfer issues to the appropriate maintenance personnel.
- Manage IT-related customer complaints and report them promptly to ensure smooth communication and timely processing.
- Oversee IT fault/alarm scheduling and distribution of fault tickets.
- Ensure timely follow-up on tickets and tasks related to operation metrics assessment.
- Evaluate the performance of operations and maintenance personnel.
- Conduct daily inspections and provide detailed reports.
- Summarize daily service request knowledge and document valuable information.
Requirements
- Bachelor's degree in any field.
- Excellent communication skills and a pleasing personality.
- Ability to work effectively in a team and coordinate with other departments.
- Keen attention to detail and ability to manage multiple tasks effectively.
- Amenable to work on a hybrid setup in BGC, Taguig.
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