Multilingual Service Desk Analyst
4 weeks ago
Job Summary:
Gratitude Philippines is seeking a highly skilled Multilingual Service Desk Analyst to join our team. As a key member of our service desk, you will be responsible for providing exceptional customer service to our clients, resolving technical issues, and working collaboratively with our team to ensure seamless service delivery.
Key Responsibilities:
Resolve customer issues utilizing excellent customer service skills, problem-solving skills, technical thinking, and a high level of individual judgment to ensure customer satisfaction.
Receive and respond to user inquiries and requests via case tracking system professionally and with speed, accuracy, and proficiency.
Work in partnership with local management, colleagues, and clients at all levels to ensure requests are resolved to the satisfaction of the customer.
Produce quality work and results, ensuring fast and accurate turnaround of work.
Solve problems using agreed-upon procedures as well as proper escalation processes.
Develop a comprehensive understanding and mastery of all tools, remaining updated on products, policies, procedures, and other important operational issues.
Maintain quality standards in accordance with agreed metrics, ensuring that all quality deficiencies are corrected in a timely manner for activities in your function.
Submit necessary service delivery reports, ensuring feedback is given to the staff manager if potential issues are detected or process improvement measures can be implemented.
Requirements:
Proficient in written and verbal communication in the English language and Dutch.
Keen attention to detail, proficient computer and technical skills, solid analytical and problem-solving skills, good process mapping ability, proactive, service-minded, and able to multi-task.
Good interpersonal skills, empathy, verbal dexterity, etc. Background in IT or Finance or HR is a plus.
-
Multilingual Service Desk Analyst
4 weeks ago
Taguig, National Capital Region, Philippines Gratitude Philippines Full timeJob Title: Multilingual Service Desk AnalystGratitude Philippines is seeking a highly skilled and multilingual Service Desk Analyst to join our team. As a key member of our service desk team, you will be responsible for providing exceptional customer service and technical support to our clients.Key Responsibilities:Resolve customer issues utilizing excellent...
-
Multilingual Service Desk Specialist
4 weeks ago
Taguig, National Capital Region, Philippines Manpower Core Group Inc. Full timeJob Title: Multilingual Service Desk Analyst (Polish)Are you looking for a challenging role that combines technical skills with excellent customer service? We have an exciting opportunity for a Multilingual Service Desk Analyst to join our team at Manpower Core Group Inc.Key Responsibilities:Resolve customer issues efficiently and effectively, utilizing...
-
Multilingual Service Desk Analyst
4 weeks ago
Taguig, National Capital Region, Philippines Gratitude Philippines Full timeJob Title: Multilingual Service Desk AnalystCategory: Service Desk / End User ServicesMain location: Taguig (Onsite)Employment Type: Full TimeKey Responsibilities:Resolve issues utilizing excellent customer service skills, problem-solving skills, technical thinking/reasoning skills, and a high level of individual judgment to ensure outcomes of customer...
-
Multilingual Service Desk Analyst
4 weeks ago
Taguig, National Capital Region, Philippines Gratitude Philippines Full timeJob Title: Multilingual Service Desk AnalystCategory: Service Desk / End User ServicesMain location: Taguig (Onsite)Employment Type: Full TimeKey Responsibilities:Resolve issues utilizing excellent customer service skills, problem-solving skills, technical thinking/reasoning skills, and a high level of individual judgment to ensure outcomes of customer...
-
Multilingual Service Desk Specialist
4 weeks ago
Taguig, National Capital Region, Philippines Manpower Core Group Inc. Full timeJob Title: Multilingual Service Desk AnalystCategory: Service Desk / End User ServicesMain Location: Taguig (Onsite)Salary: PHP 70,000 - 80,000Employment Type: Full TimeAre you looking to expand your experience in one of the world's largest IT and business consulting services firms?Key Responsibilities:Resolve customer issues utilizing excellent customer...
-
Multilingual Service Desk Support Specialist
2 weeks ago
Taguig, National Capital Region, Philippines Gratitude Philippines Full timeJob SummaryAt Gratitude Philippines, we are looking for a skilled Multilingual Service Desk Analyst to join our team. As a key member of our support team, you will be responsible for providing exceptional customer service and resolving technical issues in a timely and professional manner.Key Responsibilities:Receive and respond to user inquiries and requests...
-
Multilingual Service Desk Operations Specialist
2 weeks ago
Taguig, National Capital Region, Philippines Gratitude Philippines Full timeAbout the Role:Gratitude Philippines is seeking a skilled Multilingual Service Desk Analyst to join our team. As a key member of our support team, you will be responsible for providing exceptional customer service to our clients, resolving issues efficiently, and working collaboratively with our local management, colleagues, and clients to ensure customer...
-
Multilingual Service Desk Analyst
4 weeks ago
Taguig, National Capital Region, Philippines Gratitude Philippines Full timeJob SummaryWe are seeking a highly skilled Multilingual Service Desk Analyst to join our team at Gratitude Philippines. As a key member of our support team, you will be responsible for providing exceptional customer service to our clients, resolving technical issues, and working collaboratively with our local management and colleagues to ensure customer...
-
Multilingual Support Specialist
4 weeks ago
Taguig, National Capital Region, Philippines Gratitude Philippines Full timeJob Title: Multilingual Service Desk AnalystYour future duties and responsibilities:Main ResponsibilitiesResolve customer issues utilizing excellent customer service skills, problem-solving skills, technical thinking/reasoning skills, and a high level of individual judgment to ensure customer satisfaction.Receive and respond to user inquiries and requests...
-
Multilingual Technical Support Specialist
3 weeks ago
Taguig, National Capital Region, Philippines Manpower Core Group Inc. Full timeJob Title: Multilingual Service Desk AnalystCategory: Service Desk / End User ServicesMain Location: TaguigSalary: PHP 70,000 - 80,000Employment Type: Full TimeWant to expand your experience in the IT and business consulting sector? Your future duties and responsibilities include:Resolve customer issues utilizing excellent customer service skills,...
-
Multilingual Clinic Receptionist
3 weeks ago
Taguig, National Capital Region, Philippines Neocareer Philippines Full timeJob Summary: We are seeking a highly skilled and experienced Multilingual Clinic Receptionist to join our team at Neocareer Philippines.About the Role: As a Multilingual Clinic Receptionist, you will be responsible for providing exceptional customer service to our Japanese patients. This includes acting as the receptionist for the clinic, assisting with...
-
Multilingual Housing Coordinator
21 hours ago
Taguig, National Capital Region, Philippines Cyberbacker Careers Full timeJob DescriptionWe are seeking a highly skilled Multilingual Housing Coordinator to join our team at Cyberbacker Careers. This role requires strong communication skills in both English and Spanish, with the ability to provide exceptional customer service to our diverse tenant base.Key Responsibilities:Liaise with property management to schedule and facilitate...
-
Service Desk Operations Specialist
2 hours ago
Taguig, National Capital Region, Philippines Nityo Infotech Full timeNityo Infotech is a dynamic and fast-growing organization with a strong commitment to delivering exceptional IT services. We are currently seeking a skilled Service Desk Analyst to join our team.About the RoleThis role offers a unique opportunity for an individual to leverage their technical expertise, problem-solving skills, and excellent communication...
-
Help Desk Specialist
4 weeks ago
Taguig, National Capital Region, Philippines Nityo Infotech Full timeJob Title: Service Desk AnalystWe are seeking a highly skilled and experienced Service Desk Analyst to join our team at Nityo Infotech.Key Responsibilities:Provide exceptional customer service and support to internal and external customers via phone, email, and chat.Respond to and resolve technical issues in a timely and efficient manner.Collaborate with...
-
Help Desk Specialist
4 weeks ago
Taguig, National Capital Region, Philippines Nityo Infotech Full timeJob RequirementsWe are seeking a highly skilled and experienced Service Desk Analyst to join our team at Nityo Infotech.Key Qualifications:At least 1-2 years of experience in a Service Desk or similar roleExcellent communication and interpersonal skillsAbility to work effectively in a night shift scheduleResponsibilities:Provide timely and effective support...
-
Multilingual Support Specialist
21 hours ago
Taguig, National Capital Region, Philippines Ayuda Business Management solution Inc Full timeAre you looking for a challenging and rewarding career opportunity in the field of language support? Ayuda Business Management Solution Inc. is seeking a skilled Multilingual Support Specialist to join our team.The ideal candidate will possess excellent communication skills, both written and verbal, in English and Polish, as well as a strong understanding of...
-
IT Service Desk Specialist
2 weeks ago
Taguig, National Capital Region, Philippines Strategic Networks Inc. Full timeStrategic Networks Inc.Job Title: IT Service DeskAs an IT Service Desk Agent, you will serve as the first point of contact for resolving IT system related issues. Your goal will be to achieve first-call resolution, escalating issues to second-line support when necessary.Key ResponsibilitiesIT System Problem Handling and Resolution: Respond to or resolve IT...
-
IT Service Desk Specialist
4 weeks ago
Taguig, National Capital Region, Philippines Strategic Networks Inc. Full timeJob Title: IT Service DeskAt Strategic Networks Inc., we are seeking a highly skilled and customer-focused IT Service Desk professional to join our team.Key Responsibilities:Provide timely and effective resolution to IT system problems, aiming for first-call resolution and escalating to second-line support when necessary.Coordinate the service desk's unified...
-
Multilingual Content Specialist
21 hours ago
Taguig, National Capital Region, Philippines Red Fu Entertainment Technologies Corp Full timeWe are seeking a skilled Multilingual Content Specialist to join our team at Red Fu Entertainment Technologies Corp.About the RoleThis is a fantastic opportunity for individuals who enjoy speaking Mandarin and possess strong multitasking abilities. As a key member of our team, you will work closely with various departments to ensure seamless communication...
-
Service Desk Representative
4 weeks ago
Taguig, National Capital Region, Philippines Nityo Infotech Services Philippines Full timeNityo Infotech Services Philippines Job OpportunityWe are seeking a highly skilled and experienced Service Desk/Technical Support Representative to join our team.Key Responsibilities:Provide technical support to customers via phone, email, and chatResolve technical issues in a timely and efficient mannerCollaborate with internal teams to resolve complex...