Professional Customer Service Representative

4 hours ago

Mabalacat, Central Luzon, Philippines beBeeCustomerService Full time $45,000 - $75,000

Imagine working in a dynamic environment where you get to interact with customers, resolve their issues, and provide exceptional service.

Job Description:

We are seeking highly skilled Virtual Receptionists to join our team. As a Virtual Receptionist, you will be responsible for handling inbound calls, answering inquiries, and booking appointments for our clients in the home services industry.

Key Responsibilities:
  • Answer Inbound Calls: Respond to customer inquiries with professionalism and a friendly tone.
  • Follow Client-Provided Scripts: Adhere to client-provided scripts and standard greetings.
  • Provide Accurate Responses: Answer customer inquiries accurately and efficiently.
  • Schedule Appointments: Book appointments using client CRMs and scheduling platforms.
  • Take Call Summary Notes: Record detailed call summary notes while on the call.
  • Send Call Summaries: Send accurate and well-written call summaries to clients immediately after calls.
  • Ensure Accuracy: Ensure all call details are recorded without typos or missing information.
Requirements & Qualifications:
  • Previous Experience: Previous BPO or customer service experience is preferred.
  • Multitasking: Ability to multitask by managing calls, taking notes, and sending follow-ups.
  • Strong Communication: Strong written and verbal communication skills.
  • Attention to Detail: Excellent attention to detail to ensure accurate call summaries.
Work Environment:
  • Work Schedule: 5 days per week, 9 hours per day, 1 hour for lunch and two, 15-minute breaks.
  • Time Zone: Pacific Standard Time (Los Angeles).

Paid time off is offered after completing 3 months of employment. Our business operates 7 days a week, and we offer multiple shift schedules to meet client demands.

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