Professional Customer Service Representative Opportunity

2 days ago

Mabalacat, Central Luzon, Philippines beBeeCareer Full time $40,000 - $70,000
Customer Service Role Overview

We are seeking a skilled and dedicated professional to support our customer service initiatives. As a Customer Service Representative, you will be responsible for handling customer inquiries and providing excellent service.

This is an exciting opportunity to contribute to a high-impact project and work with a diverse range of clients. If you are a natural problem solver who thrives on creating memorable customer experiences, we would love to hear from you.

As a successful candidate, you will have:

  • Strong communication skills and the ability to effectively interact with customers
  • Excellent problem-solving skills and the ability to think critically
  • A strong command of the English language, both written and spoken

You will also need:

  • Previous call center experience
  • Work-from-home experience
  • A high-speed internet connection
Key Responsibilities

Job Description:

Our ideal candidate will have a proven track record of delivering exceptional customer service in a fast-paced environment. They will be able to effectively communicate with customers, handle multiple calls simultaneously, and provide solutions to complex problems.

Responsibilities Include:

  • Handling inbound and outbound calls professionally and efficiently
  • Resolving customer issues on the first call through effective problem-solving
  • Accurately documenting interactions and processing claims
  • Guiding customers through options to find the best solutions
  • Following scripts, policies, and procedures while using available resources
  • Protecting customer privacy and handling sensitive information appropriately
Benefits and Compensation

At our company, we value our employees and offer a competitive benefits package that includes:

  • HMO coverage
  • Dental coverage
  • Free meal during training
  • Allowances for rice, clothing, laundry, and meals
  • Performance and loyalty bonuses
Working Conditions

This role operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset.

Requirements and Qualifications

Our ideal candidate will meet the following requirements:

  • Be authorized to work in the country where the job is based
  • Have prior call center experience
  • Reside within 80km of our office

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