Customer Service Representative Opportunity

1 day ago

Mabalacat, Central Luzon, Philippines beBeeCustomerService Full time ₱1,500,000 - ₱2,500,000
Remote Customer Service Representative

The role of Remote Customer Service Representative involves handling inbound and outbound customer interactions in a professional and efficient manner.

  • To excel in this position, you will need to be proficient in English, both written and spoken, as well as possess strong problem-solving skills and the ability to multitask.

A remote work environment is required for this role, with a high-speed internet connection and an appropriate quiet workspace necessary for success.

Previous call center experience and strong language proficiency are essential qualifications for this position.

Key Responsibilities
  • Handle inbound and outbound customer inquiries professionally and efficiently.
  • Resolve customer issues on the first call through effective problem-solving and communication.
  • Accurately document interactions and process claims in a timely manner.
  • Provide exceptional customer service while following scripts, policies, and procedures.
  • Protect customer privacy and handle sensitive information appropriately.
  • Escalate complex issues to the appropriate team members as needed.
  • Maintain consistent attendance and adhere to scheduling requirements.
Required Skills and Qualifications
  • Must be 18 years or older.
  • High school diploma or equivalent.
  • Previous call center experience.
  • Work from home experience.
  • Strong command of the English language.
  • Typing speed of 20+ WPM.
  • Basic proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint).
  • Familiarity with Windows operating systems.
Benefits and Incentives

We offer a competitive compensation package that includes HMO coverage with dependents, dental coverage, and other benefits designed to support your growth and well-being.

  • HMO Coverage with dependents.
  • Dental coverage and in-house dental assistance.
  • Career growth and learning opportunities.
  • Allowances for rice, clothing, laundry, and meals.
  • Performance and loyalty bonuses.
What You Can Expect From Us

We provide a supportive work environment that fosters growth and development. Our company values diversity and inclusion, and we welcome applicants from all backgrounds.

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