
Customer Service Representative
1 day ago
MCI is a leading Business Process Outsourcing company that specializes in delivering tailored solutions to meet the diverse needs of clients.
We're looking for enthusiastic call center representatives to support a range of customer service initiatives for well-known clients.
This is an opportunity to contribute to high-impact projects with iconic brands. If you're a problem solver who thrives on creating memorable customer experiences, we'd like to hear from you.
Key Responsibilities:
- Handle inbound and outbound calls professionally.
- Resolve customer issues through effective problem-solving.
- Research information across systems to support customer needs.
- Accurately document interactions and process claims.
- Guide customers through options to find solutions.
- Follow policies and procedures while using resources.
- Protect customer privacy and handle sensitive information appropriately.
- Escalate complex issues to team members.
- Stay current with training and program knowledge.
- Maintain consistent attendance and adhere to scheduling requirements.
Skills Required:
- Effective communication and interpersonal skills.
- Problem-solving and analytical skills.
- Organizational and time management skills.
- Ability to work in a fast-paced environment.
- Proficiency in relevant software and technology.
Benefits:
- Competitive salary and benefits package.
- Ongoing training and development opportunities.
- Opportunities for career advancement.
- A dynamic and supportive work environment.
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