Senior Support Operations Manager

20 hours ago


Calamba, Calabarzon, Philippines beBeeZendesk Full time ₱3,000,000 - ₱3,500,000
Zendesk Optimization Specialist

We are seeking a highly skilled Zendesk optimization specialist to refine our support processes, enhance user and agent experience, and ensure efficient platform operation.

This role involves collaborating with our internal team to assess workflows, identify pain points, and implement tailored solutions using Zendesk best practices.

Responsibilities:
  • Evaluate and optimize existing Zendesk setup, including automations, triggers, macros, and workflows.
  • Implement best practices to improve ticket management, team efficiency, and customer satisfaction.
  • Provide technical support and guidance on Zendesk features and functionalities.
  • Maintain up-to-date documentation of system configurations and process changes.
  • Recommend and implement app integrations or third-party tools as needed.
  • Troubleshoot issues and serve as the primary point of contact for Zendesk-related concerns.
  • Monitor system performance and identify opportunities for continuous improvement.
Qualifications:
  • Proven experience as a Zendesk administrator or similar role.
  • Deep understanding of Zendesk products (Support, Guide, Chat, etc.).
  • Experience with workflow automation and customer support optimization.
  • Strong analytical and problem-solving skills.
  • Excellent communication and interpersonal abilities.
  • Ability to work independently and collaboratively in a remote environment.
Preferred Qualifications:
  • Zendesk certification is a plus.
  • Experience with customer service metrics and reporting tools.


  • Calamba, Calabarzon, Philippines beBeeOperations Full time $65,000 - $85,000

    Seeking an experienced Operations Support Specialist to provide high-level administrative assistance to senior executives. The ideal candidate will possess exceptional organizational skills, excellent communication abilities, and a proven track record in coordinating complex projects and initiatives.About the RoleSupport senior executives in managing...

  • Senior Operations Manager

    13 minutes ago


    Calamba, Calabarzon, Philippines beBeeHealthcare Full time $1,000 - $1,400

    As a Senior Operations Manager, you will oversee a team of virtual assistants to ensure seamless collaboration between the virtual assistant's performance and client expectations.Key Responsibilities:Manage daily operations, planning, and problem-solving for a team of medical client-VA pairs to meet target requirements set by clients.Collaborate with clients...


  • Calamba, Calabarzon, Philippines beBeeOperations Full time ₱250,000 - ₱350,000

    Job Title: Operational Support SpecialistWe are seeking a skilled professional to provide administrative and operational support for the ongoing management of our business operations.Provide user access management and implement category tree/spend taxonomy updatesOversee the central upload and validation of spend dataCoordinate and follow up on management...


  • Calamba, Calabarzon, Philippines beBeeOperations Full time $40,000 - $60,000

    Operations Supervisor for Content CreatorsThis role is responsible for overseeing and streamlining the daily operations of our content creator team.Coordinate and communicate weekly and daily team schedules, ensuring all coverage needs are consistently met.Oversee the onboarding process for new hires, including documentation and peer-mentorship...

  • Operations Manager

    1 week ago


    Calamba, Calabarzon, Philippines Job Connect Resources Inc Full time ₱1,080,000 per year

    OPERATIONS MANAGERBinan LagunaJob Summary:The Operations Manager is responsible for overseeing and managing the end-to-end lendingoperations of the company, ensuring efficient loan processing, compliance with regulatoryrequirements, and excellent client service. This role leads and supervises the operations team,monitors loan applications, disbursements, and...


  • Calamba, Calabarzon, Philippines beBeeOperations Full time ₱7,200 - ₱7,800

    Job DescriptionWe are seeking a highly skilled Senior Operations Coordinator to join our team. This individual will be responsible for ensuring the seamless execution of all business and client-facing operations.Main Responsibilities:A. Executive Support & Operations (30%): Manage inbox, calendar, scheduling, and routine requests. Handle invoicing, expenses,...


  • Calamba, Calabarzon, Philippines beBeeGovernance Full time ₱2,100,000 - ₱2,700,000

    Senior Governance SpecialistThe role of the Senior Governance Specialist is to ensure that the International Governance team provides excellent services to customers and promotes this idea throughout the organization. The position works closely with operations, client management, and local teams to address customer and program concerns and improve the client...


  • Calamba, Calabarzon, Philippines beBeeSupport Full time $14,400 - $18,000

    Global Support Operations LeaderWe seek a seasoned leader to oversee global support operations. The ideal candidate will have experience in workforce management, forecasting, and process optimization.Main ResponsibilitiesServe as a strategic partner to the leadership team, supporting operational reviews, planning cycles, and process improvement...


  • Calamba, Calabarzon, Philippines beBeeOperations Full time $90,000 - $120,000

    Job SummaryAs a Senior Manufacturing Operations Manager, you will oversee the development and implementation of strategies to improve manufacturing efficiency, quality, and productivity. You will lead cross-functional teams to achieve business objectives and drive process improvements through data analysis and statistical tools.Key Responsibilities:Develop...


  • Calamba, Calabarzon, Philippines beBeeEcommerce Full time $90,000 - $110,000

    Job SummaryWe are seeking a highly skilled Senior E-commerce Operations Manager to oversee the day-to-day operations of our Shopify store. This role involves managing all aspects of the store, including product listings, inventory management, and order fulfillment processes.The ideal candidate will have a minimum of 3-5 years of experience in e-commerce,...