Senior Global Support Manager

19 hours ago


Calamba, Calabarzon, Philippines beBeeSupport Full time $14,400 - $18,000
Global Support Operations Leader

We seek a seasoned leader to oversee global support operations. The ideal candidate will have experience in workforce management, forecasting, and process optimization.

Main Responsibilities
  • Serve as a strategic partner to the leadership team, supporting operational reviews, planning cycles, and process improvement initiatives.
  • Drive continuous improvement initiatives and own root-cause analysis and remediation plans for support issues.
  • Manage and coach the support operations team and help scale team capabilities and career growth pathways.
Requirements
  • 5+ years of experience in Support Operations, Workforce Management, or Customer Experience roles.
  • Proven experience with workforce planning, scheduling, and forecasting in a 24/7 global support environment.
  • Strong command of data analysis and reporting tools.
  • Experience managing or partnering closely with offshore teams.
  • Excellent analytical, communication, and stakeholder management skills.
About Our Commitment to Diversity

We are committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability.



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