Operations Manager

4 days ago

Calamba, Calabarzon, Philippines Job Connect Resources Inc Full time ₱1,080,000 per year

OPERATIONS MANAGER

  • Binan Laguna

Job Summary:

  • The Operations Manager is responsible for overseeing and managing the end-to-end lending
  • operations of the company, ensuring efficient loan processing, compliance with regulatory
  • requirements, and excellent client service. This role leads and supervises the operations team,
  • monitors loan applications, disbursements, and collections, and implements process
  • improvements to optimize efficiency and minimize risk. The Operations Manager collaborates
  • with senior management in developing strategies, setting performance targets, and ensuring
  • operational goals are achieved to support the company's growth and profitability.

Key Responsibilities:

  • Develop, implement, and monitor operational policies, procedures, and workflows to

ensure efficiency and compliance with regulatory requirements.

  • Lead, mentor, and evaluate the performance of operations staff to ensure high

productivity and quality service.

  • Develop, implement, and review operational policies and procedures.
  • Help promote a company culture that encourages top performance and high morale.
  • Oversee budgeting, reporting and planning.
  • Ensure all legal and regulatory documents are filed and monitor compliance with laws

and regulations.

  • Work with the board of directors to determine values and mission, and plan for short

and long-term goals.

  • Identify and address problems and opportunities for the company.
  • Build alliances and partnerships with other organizations.
  • Support in the design and execution of training programs for staff to enhance skills and

compliance awareness.

  • Improve operational systems, processes and best practices that guarantee

organizational well-being

  • Contribute towards the achievement of company's strategic and operational objectives
  • Examine financial data/statements and utilize them to improve profitability
  • Deliver consistent performance against set targets on key customer satisfaction

measures and carry out daily/weekly reviews of KPI's

Qualifications:

  • Bachelor's degree in Business Administration, Finance, Management, or related field
  • (Master's degree is an advantage).
  • At least 5–7 years of relevant experience in lending, banking, or financial services, with
  • 2–3 years in a supervisory/managerial role.
  • Strong knowledge of lending operations, loan processing systems, and regulatory
  • compliance.
  • Excellent leadership, organizational, and problem-solving skills.
  • Strong analytical ability and attention to detail.
  • Effective communication and interpersonal skills.
  • Proficiency in MS Office and loan management systems.
  • Excellent organizational and time management skills

Work Environment:

  • Schedule: Full-time position, Monday to Friday
  • Location: Office-based

Job Types: Full-time, Permanent

Pay: From Php90,000.00 per month

Work Location: In person

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