Expert in Customer Loyalty Strategies

21 hours ago

Cagayan de Oro, Northern Mindanao, Philippines beBeeRetention Full time ₱2,500,000 - ₱3,500,000
Customer Retention Specialist Role

We are seeking a talented Customer Retention Specialist to join our team. The ideal candidate will have a strong grasp of customer-centric strategies and the ability to drive retention initiatives through user experience design.

This role plays a pivotal part in ensuring customer satisfaction and loyalty. You will be responsible for:

  • Monitoring and analyzing key customer metrics to inform retention strategies.
  • Collaborating with cross-functional teams to enhance UI/UX and reduce churn.
  • Developing solutions to improve navigational flow and usability.
  • Partnering with sales and marketing to align retention initiatives with business objectives.
  • Providing actionable insights to leadership based on customer behavior data.
  • Maintaining accurate records of cross-functional projects.
  • Fostering customer advocacy and referrals.
  • Supporting customer onboarding and engagement efforts.
Requirements
  • Strong understanding of SaaS principles, user journey mapping, and usability best practices.
  • Knowledge of navigation optimization, retention, and referral tactics.
  • 2-5 years of experience in related roles; at least 1 year in leadership is preferred.
  • High emotional intelligence and excellent collaboration skills.
  • Proactive, results-driven, and adaptable.
  • Superior communication skills and a positive attitude.
Key Qualifications

To excel in this position, you should possess:

  • A bachelor's degree in a relevant field (e.g., Business Administration, Marketing, or Computer Science).
  • Proficiency in data analysis tools and software (e.g., Google Analytics, Excel).
  • Familiarity with project management methodologies (e.g., Agile, Scrum).
  • Excellent time management and organizational skills.
Benefits

As a valued member of our team, you can expect:

  • A competitive salary and benefits package.
  • Ongoing training and professional development opportunities.
  • A collaborative and dynamic work environment.

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