
Digital Customer Experience Specialist
1 day ago
We are seeking a strategic Customer Engagement Manager to lead our customer experience and retention efforts.
You will develop and execute a customer engagement strategy that drives customer loyalty and retention through data-driven initiatives and cross-functional collaboration.
Main Responsibilities:
- Develop and execute the customer engagement strategy across channels.
- Analyse customer data and campaign performance to uncover insights and improve targeting.
- Manage vendor partnerships and lead platform evaluations.
Requirements
To succeed in this role, you should have:
- A passion for creating impactful customer experiences.
- Experience managing a loyalty or membership programme in retail or e-commerce.
- Hands-on experience with customer relationship management tools and marketing automation programs.
What We Offer
We offer a dynamic work environment with opportunities for professional growth and development. As a key member of our team, you will have access to a range of benefits including:
- Flexible working hours and remote work options.
- Professional training and development opportunities.
- A competitive salary and bonus structure.
Join Our Team
We are committed to building a diverse and inclusive team. If you are passionate about delivering exceptional customer experiences and have the skills and expertise to match, we would love to hear from you. Please submit your application and tell us why you are the ideal candidate for this role.
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