Senior Customer Retention Specialist

1 day ago

Cagayan de Oro, Northern Mindanao, Philippines beBeeRetention Full time $600,000 - $1,000,000
Job Opportunity

We are seeking a strategic and results-driven Customer Retention Manager to lead our customer retention strategy.

  • The successful candidate will be responsible for driving customer engagement, retention, and loyalty through data-driven campaigns, platform optimization, and cross-functional collaboration.

Key Responsibilities:

  • Develop the strategy and lead execution of the customer retention and loyalty strategy across channels (e.g. lifecycle email, WhatsApp).
  • Stay updated on martech trends to continuously improve customer retention strategy, tools, and execution.
  • Analyse customer data and campaign performance to uncover insights, improve targeting, and optimise communications.
  • Manage vendor partnerships and lead platform evaluations that powers advanced segmentation & automation.

Customer Insights:

  • Leverage customer insights to drive program enhancements that increase engagement, retention, and lifetime value.
  • Strengthen customer insight capabilities through tools like surveys and focus groups to better inform customer strategies across the company.

Team Leadership:

  • Own overall customer retention KPIs, including new customer acquisition, retention, and engagement.
  • Lead and coach the customer retention team, managing performance, goal setting, and capability development.
  • Ensure resource allocation aligns with strategic priorities.

Qualifications & Experience:

  • Bachelor's degree in Marketing, Business or a related field.
  • Min. 5 years of experience in a customer retention role, preferably in retail or e-commerce.
  • With proven experience leading a team.
  • Candidates with SQL capabilities will have an added advantage.

Benefits:

  • Flexible work arrangement.
  • Work from anywhere.
  • Remote work according to HQ operating hours.
  • Staff wellness.
  • Comprehensive corporate insurance.
  • Learning and career development.
  • Dedicated leadership training for those of managerial responsibilities.
  • Friday pm off for learning.
  • Generous staff discount off products.
  • Corporate partnerships with various companies.
  • Employee driven peer-to-peer recognition platform to honour and celebrate everyday achievements.
  • Internal referral programme.

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