Financial Services Representative

5 days ago

Taguig, National Capital Region, Philippines beBeeSupport Full time ₱2,500 - ₱3,500
About Mobile Banking App

We are a cutting-edge platform that combines daily financial needs in one intuitive app. We offer an easy, flexible, and transparent solution to grow your wealth.

At our organization, we strive for excellence and aim to unlock the full potential of our employees. We provide tools to learn and develop within our fast-paced company.

We encourage challenging the status quo and bringing in unique ideas and perspectives. We want to be a dynamic environment where you can try new approaches, make mistakes, and learn from them.

We are seeking experienced professionals to join our team.

Key Responsibilities
  • Deliver exceptional customer experiences via chat and email, helping and guiding users through the app and providing top-notch service in English.
  • Be the voice of our customers by sharing their feedback and reporting issues.
  • Collaborate with various teams and have a direct impact on improving our products.
  • Represent us and build trustful relationships with our customers.
Requirements
  • Demonstrated expertise in customer support or service, preferably in banking or financial services industry and working with small to medium-sized enterprises.
  • Exceptional problem-solving and decision-making skills.
  • Good observational skills for process and product improvement.
  • Outstanding interpersonal and communication skills, encompassing both verbal and written proficiency in English.
  • Capable of managing multiple tasks and thriving under pressure in a dynamic environment.
  • Comprehensive knowledge of mobile banking products, services, and processes.

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