Patient Financial Services Representative

5 days ago

Taguig, National Capital Region, Philippines IQ BackOffice Full time ₱900,000 - ₱1,200,000 per year

The
Patient Financial Support Representative
will be responsible and knowledgeable in managing patient interactions regarding patient financial matters such as billing inquires, explaining balances, assisting with payment options, collecting insurance details, verifying coverage, enrollment in Financial Assistance Programs, updating patient preferences, and following up on document requests with patients.

CORE RESPONSIBILITIES/REQUIREMENTS:

  • Works inbound and outbound call queues/ emails, effectively communicating with patients to notify of balances and the options/process of making payments
  • Enters notes into appropriate databases to record status of assigned patient activity, audit purposes, and inter-departmental communications.
  • Read and interpret and EOB Explanation of Benefits
  • Meet quality assurance standards to ensure a high-quality patient experience, minimizing friction and poor sentiment, and maximizing satisfaction.
  • Retain and apply multiple aspects of the client requirements policy and procedures
  • Communicate with the team or lead any issues or concerns
  • Work assigned schedule and maintained flexibility regarding schedule changes to assist the team in meeting SLAs and minimizing call and email wait/response time.
  • Ability to answer questions, escalate when necessary
  • Maintain professional control, etiquette, and patient advocacy in all communications – verbal, written, and video.
  • Confidence in the ability to ask for payment of balances owed by the patient
  • All other duties as assigned.

Education / Experience:

  • Graduate of any 4-year course (bachelor's degree is highly preferred)
  • Excellent written and verbal communication skills
  • Excellent customer service skills
  • Proficiency in EMR systems, Excel, and Outlook
  • Self-motivated and adaptable to a coaching environment
  • Positive attitude and team-oriented
  • Knowledge of Medical or Dental billing experience is a plus

Benefits:


Competitive Salary

Comprehensive Health Insurance from Day 1

Retirement Plan

HMO Coverage

PTO Conversion

Low Attrition Rate

Work Schedule:
Night Shift/Graveyard Shift

Location of the company:
21
st
floor of Alliance Global Tower, BGC, Taguig City

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