Patient Financial Services Representative
2 days ago
The
Patient Financial Support Representative
will be responsible and knowledgeable in managing patient interactions regarding patient financial matters such as billing inquires, explaining balances, assisting with payment options, collecting insurance details, verifying coverage, enrollment in Financial Assistance Programs, updating patient preferences, and following up on document requests with patients.
CORE RESPONSIBILITIES/REQUIREMENTS:
- Works inbound and outbound call queues/ emails, effectively communicating with patients to notify of balances and the options/process of making payments
- Enters notes into appropriate databases to record status of assigned patient activity, audit purposes, and inter-departmental communications.
- Read and interpret and EOB Explanation of Benefits
- Meet quality assurance standards to ensure a high-quality patient experience, minimizing friction and poor sentiment, and maximizing satisfaction.
- Retain and apply multiple aspects of the client requirements policy and procedures
- Communicate with the team or lead any issues or concerns
- Work assigned schedule and maintained flexibility regarding schedule changes to assist the team in meeting SLAs and minimizing call and email wait/response time.
- Ability to answer questions, escalate when necessary
- Maintain professional control, etiquette, and patient advocacy in all communications – verbal, written, and video.
- Confidence in the ability to ask for payment of balances owed by the patient
- All other duties as assigned.
Education / Experience:
- Graduate of any 4-year course (bachelor's degree is highly preferred)
- Excellent written and verbal communication skills
- Excellent customer service skills
- Proficiency in EMR systems, Excel, and Outlook
- Self-motivated and adaptable to a coaching environment
- Positive attitude and team-oriented
- Knowledge of Medical or Dental billing experience is a plus
Benefits:
Competitive Salary
Comprehensive Health Insurance from Day 1
Retirement Plan
HMO Coverage
PTO Conversion
Low Attrition Rate
Work Schedule:
Night Shift/Graveyard Shift
Location of the company:
21
st
floor of Alliance Global Tower, BGC, Taguig City
-
Patient Financial Services Representative
2 days ago
Taguig, National Capital Region, Philippines IQ BackOffice Full time ₱300,000 - ₱450,000 per yearThePatient Financial Support Representativewill be responsible and knowledgeable in managing patient interactions regarding patient financial matters such as billing inquires, explaining balances, assisting with payment options, collecting insurance details, verifying coverage, enrollment in Financial Assistance Programs, and updating patient preferences and...
-
Patient Services Representative
4 days ago
Taguig, National Capital Region, Philippines Tenet Global Business Center, Inc. Full time ₱300,000 - ₱450,000 per yearJob DescriptionThe Patient Service Center Representative I is responsible for creating a positive patient experience by accurately and efficiently handling the day-to-day operations relating to a patient's anticipated appointment. The PSC REP I may be assigned to either the financial clearance function or the scheduling function and is expected to maintain...
-
Patient Services Coordinator
4 days ago
Taguig, National Capital Region, Philippines Maxicare Health Services Inc. Full time ₱216,000 per yearFor Medical Course GraduatesCustomer Care RepresentativeWe are looking for a Customer Care Representative (CCR) to join our Primary Care team. The CCR will serve as the first point of contact for patients, ensuring excellent service, assisting doctors, and supporting smooth clinic operations.Key ResponsibilitiesWelcome and assist patients at the front...
-
Patient Service Representative
4 days ago
Taguig, National Capital Region, Philippines Amigas of Laguna Inc. Full time $30,000 - $50,000 per yearJob Qualifications:Graduate of any Bachelor's DegreeExcellent communication skills both oral and writtenExperience in customer service is an advantageKeen to details, organized, versatile, and can work under pressure with minimal supervisionJob Responsibilities:Handles phone and walk-in inquiriesKeeps and maintains inquiry data or statisticsSet patients...
-
Receptionist (Patient Care Representative)
4 days ago
Taguig, National Capital Region, Philippines Affinity Dental Clinics Full time ₱300,000 - ₱450,000 per yearWe're Hiring: Receptionist (Patient Care Representative)Affinity Dental Clinics – One Bonifacio High Street, BGCFull-time | On-site | 1 day off/weekWe're looking for a professional, friendly, and proactive Receptionist to be the welcoming face of our clinic. If you have excellent communication skills, a strong customer service mindset, and at least 1 year...
-
Customer Service Representative
4 days ago
Taguig, National Capital Region, Philippines AGS Health Full time ₱250,000 - ₱500,000 per yearCompany DescriptionAGS Health is the premier brand for healthcare revenue cycle solutions.We are an analytics-driven, technology-enabled organization that provides healthcare billing, coding, and customized analytics solutions to some of the nation's largest healthcare organizations. Our client success team is second-to-none in collaborating with clients to...
-
CSR - (Patient Care Representative)
4 days ago
Taguig, National Capital Region, Philippines Alldigitech Manila Full time ₱90,000 - ₱120,000 per yearAbout the roleAlldigitech Manila is seeking a dedicated Customer Service Representative (CSR) - Patient Care Representative to join our dynamic team in Taguig City, Metro Manila. As a CSR, you will play a crucial role in providing exceptional customer service and support to our valued clients. This is a full-time position, offering a unique opportunity to...
-
Customer Service Representative
7 days ago
Taguig, National Capital Region, Philippines Prime@Technology Specialists, Inc. Full time ₱900,000 - ₱1,200,000 per yearJob Description:Job Summary: As a Customer Service Representative at SunLoan, you will be the face of our company, delivering exceptional service and support to our customers. You will assist clients with inquiries regarding our loan products, address their concerns, and ensure a positive experience throughout their lending journey.Manage a high volume of...
-
patient care navigator
4 days ago
Taguig, National Capital Region, Philippines St. Luke's Medical Center Full time ₱900,000 - ₱1,200,000 per yearBrief Job Summary:Provide individualized assistance to patients to facilitate access to SLMC Health care services. Shall also act as the liaison or first point of contact between patients and health care workers.Duties and Responsibilities:Assist patients in accessing care and navigating hospital services. Assess barriers to care and engage patients and...
-
Client Services Associate
3 weeks ago
Taguig, National Capital Region, Philippines UniTeller Financial Services Full timeOverviewThis is a full-time on-site role for a Client Services Associate located in Taguig. The Client Services Associate will be responsible for providing exceptional client services, resolving customer inquiries, offering customer support, and addressing any financial service needs. Daily tasks include managing client interactions, troubleshooting issues,...