Customer Service Representative

1 day ago

Taguig, National Capital Region, Philippines Insurance Support Services Intl. Corp. Full time ₱20,000 - ₱25,000 per year

Associate Customer Support / Customer Service Representative

Location: Taguig City

Job Description:

  • Handling inbound calls from policy members, provider and producers with the utmost care, requiring professional telephone etiquette and excellent listening and problem-solving skills.
  • Ensure that all inquiries are resolved utilizing the designated systems and processes presented during the initial training period. Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.
  • Ensure that KPI's agreed on service levels (SLAs) are met without sacrificing the quality of service provided.
  • Ensure that schedule adherence (shift schedule and off the phone schedules) is followed and escalate any issues to immediate supervisor pertaining to phone activities.
  • Responsible for understanding and complying with all policies, procedures, and regulations relating to job duties (i.e. Confidentiality, Anti-Fraud, etc.). Remain compliant with the relevant business, regulatory and legislative requirements (i.e. HIPAA).
  • Responsible for meeting the agreed actions when enrolled to Performance Development Plan, when applicable
  • Attend training sessions and develop capabilities as required by the management
  • Observe Company Policies and Procedures
  • Abide by the company policies, rules and procedures
  • Perform other duties as assigned by management

Job Qualifications:

  • At least 2nd year college level (preferred but not required)
  • With a minimum of 2 years BPO / Customer Service experience (preferred but not required)
  • Background in insurance / financial account is an advantage
  • With strong customer service skills
  • Excellent written and verbal communication skills
  • Willing to work in shifting schedules / night shift

Job Type: Full-time

Pay: Php20, Php25,000.00 per month

Language:

  • English (Required)

Work Location: In person

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