Patient Financial Services Representative

2 weeks ago

Taguig, National Capital Region, Philippines IQ BackOffice Full time $104,000 - $130,878 per year

The
Patient Financial Support Representative
will be responsible and knowledgeable in managing patient interactions regarding patient financial matters such as billing inquires, explaining balances, assisting with payment options, collecting insurance details, verifying coverage, enrollment in Financial Assistance Programs, and updating patient preferences and following up on document requests with patients.

Core Responsibilities/requirements:

  • Works inbound and outbound call queues/ emails, effectively communicating with patients to notify of balances and the options/process of making payments
  • Enters notes into appropriate databases to record status of assigned patient activity, audit purposes, and inter-departmental communications.
  • Read and interpret and EOB Explanation of Benefits
  • Meet quality assurance standards to ensure a high-quality patient experience minimizing friction and poor sentiment and maximizing satisfaction.
  • Retain and apply multiple aspects of client requirements policy and procedures
  • Communicate with team or lead any issues or concerns
  • Work assigned schedule and maintain flexibility regarding schedule changes to assist team in meeting SLAs and minimizing call and email wait/response time.
  • Ability to answer questions, escalate when necessary
  • Maintain professional control, etiquette, and patient advocacy in all communications – verbal, written, and video.
  • Confidence in ability to ask for payment of balances owed by patient
  • All other duties as assigned.

Education / Experience:

  • Excellent written and verbal communication skills
  • Excellent customer service skills
  • Proficiency in EMR systems, Excel, and Outlook
  • Self-motivated and adaptable to coaching environment
  • Positive attitude and team oriented
  • Knowledge of Medical or Dental billing experience a plus

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