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Technical Support Professional

2 weeks ago

Cabanatuan City, Central Luzon, Philippines beBeeTechnical Full time ₱6,000 - ₱9,000
Technical Support Specialist

We are seeking a seasoned Technical Support Specialist to join our team.

  • Expertise in PKI, X.509 certificates, TLS/SSL, HSMs, and compliance with security best practices is essential.
  • A strong knowledge of cloud-based services, Windows Servers OS, Linux, Active Directory, and networking is required.
  • The ideal candidate will work cross-functionally with internal teams to improve support processes, lead strategic initiatives, and bring in efficiency and collaboration of best practices.
  • They will provide guidance to support engineers, maintain technical documentation, and prepare knowledge bases to ensure SOPs for all concepts exist.
  • Troubleshooting and managing SQL databases for efficient support operations is also a key responsibility.
  • Interpersonal Skills: Ability to communicate clearly and professionally with customers, both verbally and in writing, is crucial.
  • A strong commitment to providing exceptional customer service and ensuring customer satisfaction is necessary.
  • Required/Mandatory Skills:
  • Windows or VM
  • Linux or Azure
  • Containerization / Kubernetes
  • IAM + Security
  • Basic networking
  • ITSM (basic)
About the Role

This is an exciting opportunity for a Technical Support Specialist to take their career to the next level.