Technical Support Engineer

3 weeks ago

Olongapo City, Central Luzon, Philippines JAV Resource Corporation Full time
Overview

TECHNICAL SUPPORT ENGINEER

We are looking for versatile and solutions-driven TECHNICAL SUPPORT ENGINEERS to join our growing workforce If you are a Licensed Electrical Engineer, Master Electrician, Electronics Engineer or Electronics Technician, who has analytical skills to troubleshoot and provide technical solutions, and a heart for customer service at the same time, you belong to us

The Technical Support Engineers are responsible for diagnosing, troubleshooting, and resolving wifi configuration and system issues on solar energy inverters. They combine deep technical expertise with strong communication skills to support internal teams and external clients. Their day-to-day tasks involve answering hotline calls, responding to tickets, escalating complex issues, documenting solutions, and continuously improving support processes.

JAV Resource Corporation is a fast-growing Business Process Outsourcing (BPO) Company, with robust clientele in Australia offering affordable and quality energy solutions to Australian businesses and residents seeking clean energy supply in a cost-effective way. We aim to provide back office support to our valued clients, ranging from Administrative tasks, Technical Support, Accounting and Financial Services, Property Management, Digital Marketing and Customer Service. We are every business' partner to achieving their market targets and business goals.

What We Offer
  • A competitive package depending on meeting the qualification requirements stipulated above
  • Full-time, permanent employment
  • Above standard leave credits upon regularization
  • Paid trainings related to the job
  • Tools necessary in the delivery of output will be company-provided
  • Anniversary increase
  • Performance incentives
  • Holiday and overtime payment if incurred
  • Office-based, rotational schedule (6am to 3pm and 7am to 4pm), 5 days a week work schedule

Please note that this is a FULL TIME, ON-SITE OFFICE JOB

Should you be interested to grow your career in the BPO industry, send us your comprehensive curriculum vitae to and our Human Resource Professional will connect with you for the schedule and details of the screening process.

Pay: Php20, Php25,000.00 per month (starting rate, depending on meeting the qualification requirements)

Benefits
  • Additional leave
  • Company Christmas gift
  • Company events
  • Opportunities for promotion
  • Paid training
  • Pay raise
  • Promotion to permanent employee
Schedule
  • 8-hour shift
  • Day shift
Supplemental Pay
  • 13th month salary
  • Anniversary bonus
  • Holiday Pay
  • Overtime pay
  • Performance incentive
  • Yearly bonus
License/Certification
  • Licensed Electrical Engineer, Master Electrician, Licensed Electronics Engineer, Electronics Technician (Preferred)
Requirements
  • Licensed Electrical Engineer, Master Electrician, Electronics Engineer or Electronics Technician
  • Knowledge in solar panels, batteries and inverters is a deal breaker
  • Has prowess in English communication, oral and written
  • Can confidently speak with all types and levels of people
  • Has active listening skills
  • Able to multi-task - maneuver computer from one application to another while talking to the customer over call
  • Passionate about providing customer service
  • Adaptable, organized, patient and empathetic
  • Comfortable working with a team of Engineers, collaborative and dynamic
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