Technical Support Specialist

3 days ago

Angeles City, Central Luzon, Philippines beBeeTechnical Full time ₱250,000 - ₱450,000
Job Title: Technical Support Specialist

Cultivate a career in technical support as a key point of contact for customers seeking assistance or troubleshooting help.

Key Responsibilities:
  • Diagnose and resolve hardware, software, and network connectivity issues to minimize user downtime.
  • Configure new PCs and laptops with required software, security settings, and user preferences.
  • Replace and maintain hardware components and accessories to ensure optimal functionality.
  • Manage workstation setups, including seat movements and transfers, ensuring a seamless transition for team members.
  • Evaluate and verify the condition of assigned equipment during employee offboarding processes.
  • Collaborate with IT teams to escalate and resolve complex issues efficiently.
  • Effectively manage cases by proactively communicating updates to customers and stakeholders on case progress, resolution times, and next steps.
Requirements:
  • At least 2 years of experience in a technical support role.
  • At least 1 year of experience in case management.
  • Knowledgeable in networking (IP configuration, VPN troubleshooting).
  • Ability to perform remote troubleshooting using remote desktop tools.
  • Excellent problem-solving and troubleshooting skills.
  • Proficiency in using IT service management tools and software.
  • Proficient in Microsoft productivity tools, including Dynamics 365.
Benefits:
  • A competitive salary.
  • Health Insurance, and Life Insurance coverage.
  • 21 annual paid leaves.
  • Annual increase through Performance Reviews.
  • Tenure Recognition Program.
  • Access to certifications and courses from reputable institutions.
  • A diverse, caring, supportive, and high-achieving team environment.
  • Ongoing training, development, and career progression opportunities.

We value honesty, accountability, and open communication. We own our actions, prioritize compassion, empathy, and understanding, and foster meaningful conversations.

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