Technical Support Engineer 1

3 weeks ago


Cebu City, Central Visayas, Philippines CallTek Full time
Job Description
  • Provide timely and professional technical support over the phone, addressing customer inquiries and concerns
  • Gather and assess customer information to diagnose and analyze reported issues
  • Troubleshoot technical problems efficiently, escalating complex cases to the appropriate teams when necessary
  • Guide customers through step-by-step solutions in a clear and concise manner
  • Identify and escalate priority issues based on client specifications
  • Accurately document customer interactions and resolutions
Technical Requirements
  • Proven experience in a technical support role, preferably in HSIA or a technology-related industry
  • Strong troubleshooting skills with the ability to analyze and resolve technical issues effectively
  • Excellent written and verbal communication skills with a customer-focused approach
  • Basic understanding of networking principles and system administration
  • Ability to work independently and collaboratively within a team
  • Proficiency in using support ticket systems and maintaining documentation best practices
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