Advanced Technical Support Specialist

2 weeks ago

Cebu City, Central Visayas, Philippines beBeeTechnical Full time ₱4,000 - ₱6,500
Japanese-Speaking Technical Support Role

We are seeking a skilled Japanese-speaking technical support professional to deliver exceptional customer service and resolve complex technical issues.

About the position:
  • Provide remote and real-time technical support to Japanese-speaking customers via phone, email, or remote support tools.
  • Diagnose hardware/software/system issues related to automated test equipment or robotics solutions.
  • Collaborate with engineering teams and escalate complex issues as needed.
  • Log, track, and document all support cases and technical solutions in the internal system.
  • Interpret and translate technical documentation or communications between Japanese and English.
  • Provide assistance for part replacements, service coordination, or site support when required.
Key Responsibilities:
  1. Deliver high-quality technical support to meet customer satisfaction goals.
  2. Identify and troubleshoot technical issues using strong analytical skills.
  3. Communicate effectively with global teams to ensure efficient issue resolution.
  4. Maintain accurate records of all support cases and technical solutions.
Requirements:
  • Bachelor's degree in Electronics, Mechatronics, Computer Engineering, or a related field.
  • 2-4 years of experience in technical support or engineering roles preferably in semiconductors, electronics manufacturing, or industrial systems.
  • Business-level fluency in Japanese (JLPT N4 or higher) and English.
  • Familiarity with test systems, diagnostic tools, and electromechanical troubleshooting.
  • Excellent communication, documentation, and customer handling skills.
What We Offer:
  • A dynamic work environment with opportunities for growth and development.
  • A competitive compensation package with benefits.
  • The chance to work with a talented team of professionals.

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