Technical Support Specialist

4 weeks ago

Angeles City, Central Luzon, Philippines Tata Consultancy Services Full time

Job Highlights

Competitive Salary

Yearly Performance Appraisal

HMO with dependents on day 1

Job Description

Technical Support Representatives are the dynamic and highly driven TSRs of TCS. These bright and energetic professionals work the phones with enthusiasm and accuracy and go beyond satisfying customer queries and concerns.

Responsibility:

Attracts potential customers by answering product and service questions, suggesting information about other products and services.

Opens customer accounts by recording account information.

Maintains customer records by updating account information.

Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.

Maintains financial accounts by processing customer adjustments.

Recommends potential products or services to management by collecting customer information and analyzing customer needs.

Prepares product or service reports by collecting and analyzing customer information.

Contributes to team effort by accomplishing related results as needed.

Requirements:

Average - Good communication skills.

Can easily be trained.

Basic knowledge in computer navigation

Amenable to work on shifting schedule.

Bachelor's Degree

Finished 2 years in college with no back subjects with relevant BPO experience.

TSR experience is an advantage.

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