Service Delivery Head

5 days ago


Manila, National Capital Region, Philippines Michael Page Full time

About Our Client

Our client is a multinational logistics company.

Job Description

  • Manage daily operations, ensuring adherence to processes, systems, and schedules to achieve service excellence, quality, productivity, and revenue growth.
  • Act as the point of contact for escalated customer complaints, handling them effectively and professionally.
  • Coordinate information flow between departments.
  • Support various departments with process improvements.
  • Understand country-specific documentation requirements and create guidelines/SOPs to ensure compliance.

The Successful Applicant

The candidate should have experience in back office work and possess excellent communication skills (both verbal and written), basic knowledge of MS Office (Word, Excel, PowerPoint), strong interpersonal and people management abilities, good presentation skills, and excellent analytical, organizational, and project management skills.

What's on Offer

To join a results-focused team and have the opportunity to develop others and grow your career.

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